Customer Service Sales Representative

LOURDES HERNANDEZ

**** ******* ***

Huntington Park, CA 90255

323-***-**** cell

**********@*****.***

_______________________________________________________________________

Objective: To obtain a challenging full-time position where I can utilize my experience/background within an organization which has potential for growth and advancement.

WORK HISTORY

Job Title: DS Coordinator (Drop Shipment)

Employer: Coaster Co. Of California

Date: 5/2006 – 7/2010

Duties: Order entry received via e-mail and or fax, following up w/overseas on a daily basis with customer’s container orders ETD’s (estimate time of delivery) and ETA’s (estimated time of arrival to port). Invoicing, Assisting customers and sales-reps to obtain quotes, order status, and FOB pricing.

Assisting shipper/carrier with on general questions and problems as well as providing them with documentation/paperwork via fax, e-mail and or UPS overnight to avoid extra fees..

Responsible of creating RMA’s (return merchandise authorization)

Handle Spanish Speaking customer’s accounts with care, politeness and answer with a positive tone of authority.

Resolving cancelled and diverted containers with Imports Dept.

Job Title: Secretary Administrative Assistant

Employer: Jas Wear, Inc.

Date: 10/04- 1/06

Duties: In charge of general office administration and financial affairs such as: Accounts Payable & Receivable, Bank Deposits, Payroll, Human Resources, and Purchasing.

Data Entry, assistant to Sales representative. Invoicing, print size tags, price tickets. On my spare time I was able to help in the warehouse with shipping and receiving (UPS, Fed-EX and DHL)

Job Title: Exports Coordinator/Customer Service

Employer: BCBG Max Azria

Date: 05/01 – 09/04

Duties: Export coordinator- monitor production and sales orders for specialties stores work very close with International accounts such as Mexico, Puerto Rico, Venezuela, Guam and other smaller accounts in Canada. Advise customers of any changes on their orders such as cancellations, style changes, or price changes. Follow up on payments with customers on COD, credit card, and wire transfer terms.

Ability to handle a high volume of calls.

Qualifications

• Strong analytical and problem-solving abilities

• Motivated self-starter with an aptitude for learning new tasks quickly

• Computer Literature

• Light and moderate typing skills

• General Office Administrator

• Bilingual Spanish and English

Personal Comments:

Able to solve and accept assignments with enthusiasm, ability to focus and able to communicate well with others. Able to follow chain of commands, organized punctual, team player, dependable and able to help with Spanish speaking clients..

Contact this candidate