Customer Service Engineer
Resume:
Julio Mendoza
****.********@*****.***
Gilbert, AZ 85296
Overview
Versatile Audio Engineer with key experience in live sound reinforcement within the hotel resort industry. Have combined technical skill and professional customer service in conjunction with Audio/Visual staging responsibilities in order to ensure satisfying results for prospective clientele and respected colleagues.
Professional Experience
Club Méditerranée Resorts
Club Med Turkoise (Providenciales, Turks and Caicos Islands)
Sound and Light Technician
September 2010 - May 2011
Responsible for organizing technical direction of theatrical productions and other events according to the hotel resorts itinerary and hotel Manager’s direction. As a creative director technical tasks and deadlines were organized and executed on a daily basis in a neat, timely and precise manner.
Professional customer service skills were exercised on a 24 hour basis with event coordinator’s, artists and the hotel’s clientele.
Duties:
o Managed light and sound for all Resort events including theatrical spectacles, holiday celebrations and company presentations
o Interacted on a daily basis with diverse clientele ranging from mainstream celebrity figures, international business personnel and resort guests
o Provided audio/ visual reinforcement and staging services for international performing artists, bands and musicians throughout varying elemental factors
o Responsible for correcting and repairing technical issues on equipment or support systems when necessary.
o Performed installations for both sound and lighting equipment
o Worked both independently and within a team of creative directors according to event size and physical/technical demands.
Club Med Sandpiper (Port St. Lucie, FL)
Technical Polyvalent/Light, Sound, Stagehand
August 2010
I served as the Technical Polyvalent for family Hotel Resort facility with emphasis on customer service and quality control of the technical animation department. Acted as medium between resort clientele and management with respect to the technical departments function and organization.
Duties:
o Communicated detailed expectations of managerial staff and performing artists to technical staff and events coordinators
o Provided technical support such as audio reinforcement and stage duties within the Animation department
o Set up and disassembled audio and lighting fixtures for circus shows and other theatrical events
o Uninstalled core audio and lighting systems in preparation for resort renovation.
Internship
Fight Klub Music Group (Manhattan, NY)
Studio Assistant
January 2010 - July 2010
Completed internship at state of the art Pre and post-production facility located in Midtown Manhattan.
o Assisted in house engineer with technical issues
o Prepared studios for production (patch bay, pro tools, microphone placement and outboard gear preparation)
o Great and interact with high end clients, provide studio tour and customer service.
Key Qualifications
Experience and Educational base in Audio/Sound Reinforcement
High value emphasis on professionalism and quality
Excellent communication skills in English, Spanish, and French (int.)
History of musical theory and composition within industry environments
Certified in L-Acoustics Line Source Array Technology
Adapts quickly to new environments, teams and equipment
Works excellently both independently and within a team
Software Knowledge
Proficient in all 1997 through Microsoft Office 7 programs including word, Excel, Access, PowerPoint, and
Outlook. Also Familiar with Medical Documentation software such and Meditech and WebMedEx
Education and Certifications:
Diploma of Completion: Master Recording Program II
Conservatory of Recording Arts and Sciences (Tempe/Gilbert, AZ)
May 2009 - Jan 2010
Program Program Overview Software/Devices
Live Sound Reinforcement
Exercise and implementation of Smaart Analysis software, show control protocols and applications,
basic FM transmission, hands-on front of house and monitor mixing.
Smaart V.6
Console Based Knowledge
Emphasis on the mechanics and structure of large format consoles. Hands on experience and
proficiency tests were the grassroots of console knowledge.
Neotek Elite, SSL 4056 G+,
Neeve VR, Digidesign Control 24
Digital Recording
Concentration on MIDI basics, computer based audio applications and compatibility issues.
Exercised synchronization systems and techniques, configuring DAW control and created audio for video games
Protools, Logic, Digidesign
Control 24
Certifications
Protools
Accredited with Three Tier’s of Pro Tools which include basic’s of recording and editing, mixdown and session consolidation, advance session setup, tracking and mixing. This was applied through both lecture and application, followed by hands on exam format proficiency tests.
Smaart V.6
Knowledge and application of Smaart v7. Smaart is a multi-channel and multi-platform software, able to access modern multi-channel input devices and operate native in both Windows and Mac Operating Systems. The function of Smaart is to run hybrid measurement modes that display real-time Spectrum and Frequency Response data at the same time, which allows operators to significantly expand the way they measure and address their sound systems.
TC Electronic M3000
Advanced theory and application in the dual-engine reverb unit. Proficiency test and written test was completed to acquire certification.
Personal Interests
- Ability to read and write music, multi-instrumental (Piano, Guitar, Bass, Percussion)
- Enjoys fitness and outdoor activities (Hiking, Kayaking, Biking)
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