Human Resources Management

Nicole R. Cone, MSA

**** ****** ***, ******, ** *8092

Email: ******@*****.*** Phone: 313-***-****

SUMMARY

Human Resources professional that is knowledgeable in HR policies and procedures and general employment law. Practices leadership, communication, and human administration skills while interacting and collaborating with multiple levels of staff. Responsible and dependable with a strong work ethic focused on accomplishing tasks. Maintains confidential and accurate records using various Human Resources systems. Able to work effectively as a member of a team or independently.

WORK HISTORY

Human Resources Associate (Talent Management), Kelly Services Inc, Troy, MI, 01/2011-Present

• On-boarded all new employees and interpreted mandatory pre-employment forms and documents.

• Identified qualified candidates utilizing sources such as LinkedIn, CareerBuilder, branch referrals, etc.

• Managed the selection of the vendor used for background screening and employment verification of new hires

• Coordinated travel arrangements for external candidates and organized interviews for internal and external candidates

• Prepared documentation for orientation and coordinated training sessions

• Administered candidate evaluation testing

• Posted internal and external job postings

• Created and maintained employee files, job requisition records, and online I-9 documentation

• Tracked and reported recruitment activity data to support staffing metrics

• Responsible for maintenance of department budget database (tracking /forecasting expenses)

• Facilitated one on one review of new hire paperwork to new employees

• Responded to daily inquiries regarding Employee Benefits, Company Policies, and Payroll processes

• Extracted data from tracking system and employment search web sites to select candidates for positions

• Corresponded with consumers by utilizing a tracking system

• Supported HR Generalist and Hiring Managers by managing recruitment details and candidates

• Conducted and Summarized Exit Interviews

• Partnered with management to make decisions concerning employee relations issues, such as counseling, employee complaints and internal investigations.

• Maintained employee records while managing confidential and sensitive information with professionalism

• Adhered to EEOC, ADA and Affirmative Action guidelines while supporting recruitment and internal promotion efforts

Sr. Billing Specialist, Kelly Services Inc, Troy, MI, April 2006-Janurary 2011

• Invoiced customers through e-payables and process billing adjustments

• Processed electronic invoicing and resolve billing discrepancies through internal and external departments to resolve receivables and billing issues

• Independently work with branches and customers to ensure timely reconciliation of delinquent accounts

• Reviewed existing processes for potential process improvements and recommend changes to management

• Used discretion, implement changes to existing accounts by analyzing revised customer requirements with branch personnel

Collector, Credit Management Services, Bingham Farms, MI, June 2005-April-2006

• Attempted to collect past due debt from debtors

• Managed over 200 customer accounts

Court Researcher, DCL Information Research, Lathrup Village, MI June 1999-June 2005

• Retrieved civil, small claim, and satisfaction of judgment information from court documents

• Entered required information into computer

• Uploaded files for review

• Transmitted files to credit bureaus

EDUCATION

B.A.A – Entrepreneurship/ Business Administration, Central Michigan University, Mount Pleasant, MI – Graduated, December 2003

MSA – Human Resources, Central Michigan University, Mount Pleasant, MI – Graduated, May 2011

Computer Skills– Microsoft Word, Excel (pivot tables & sorting), Power Point, and Outlook; SAP; Fieldglass; PeopleSoft

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