Customer Service Sales
Resume:
Julie Brooks
Lawrenceville, GA 30043
******.******@*****.***
Objective Obtain gainful long term employment with a forward thinking, fresh and fun firm. Providing the company with a sharp, sincere, and dedicated employee!
Work experience 2010 to 2012 Pro Therapy Supplies Duluth, GA
Customer Service Representative
• Handled heavy telephone sales and service for high volume internet Call Center. All aspects of Customer Service to include shipping errors, product troubleshooting, and information on over 6000 items for Company. High Volume of Closing Sales.
• Proficient in Microsoft Word. Excel, Outlook, and Netsuites. Customer Satisfaction rating of 99%. Company sales tripled during my tenure.
• Account Management for all Accounts Receivables for the Company including all Charge back’s from the Credit Cards, Net 30 customers and Collections.
• Worked in Purchasing; sending out all the company drop ship Purchase Orders: followed up with vendors as to receipt as well as shipping and tracking for the items
2008 to 2010 Specialize Transportation, Inc. Hoschton, GA
Dispatcher/ Customer Service Manager
Dispatch driver fleet and coordinate scheduling for all pick ups and deliveries across the country. Utilizing both in house clientele and cultivating new broker relationships from all over the country.
I worked as a liaison between our drivers and our clients. Making arrangement for Labor, Equipment, On-site Installations and most importantly Back Haul.
Heavy telephone calls: Handled both incoming and outbound Customer and Vendor calls with finesse and style. I pride myself with efficiency, excellent written and verbal skills, as well as high level of productivity and accomplishment.
2005 to 2008 G.A.I.T Gillsville,GA
Client Services / Administrative Assistant
Worked as Client Services Specialist for busy Equine Massage Therapy and Natural Farrier. I left this position due to the Economic downturn in 2008.
Scheduled busy North Georgia Practice of two dynamic Equestrian fields. Routing all appointments, scheduling follow-up appointments for the specialist. Maintained on-going database for clients’ special needs and maintained Photographic files of the animals progress.
continued…Resume Julie Brooks…p.2
2002 to 2005 Culinary Expressions Atlanta, GA
Caterer / Catering Sales/ Event Planner
Sales Associate: Responsible for the care and maintenance of the company’s largest corporate clients daily needs for catered food, client meetings and Special events.
Client Liaison: I worked with both the company’s Chef and the client to create the occasion they envisioned.
Obtained 100% hands on training in all aspects of the catering industry, to include Creating original Menus, Staffing and Production of the events, Set up, Break down and transportation to and from events.
1999 to 2002 Red Baron’s Antiques Atlanta, GA
Client Services Coordinator/ Auction Manager~ Customer Service
Worked as ambassador to VIP Clientele: All clients’ needs were met with a positive and proactive approach. My focus was Client Satisfaction: working to maintain all clients for future sales.
Concierge to collections and everything in between. I worked in most aspects of the Antiques Auction Business and Retail Storefront.
1995 to 1998 Elements Antiques Buford, GA
Sole Proprietor / Business Owner
Opened and operated my own Antiques, Garden and Hearth store. Closed store due to construction of Mall of Georgia.
Including all duties associated with the task of running your own business, a seven days per week commitment! I’m in!
1988 to 1995 Red Baron’s Antiques Atlanta, GA
Sales and Customer Service Manager
I worked in the Architectural Antiques firm first as a salesperson, and grew to a member of the company’s management team. Strong Sales background, I was also a member of the Acquisitions team which provided me the opportunity for International Travel to world markets in search of great pieces to purchase as inventory.
All aspects of Client Services for high end Antiques Auction House. As Customer Service Manager I worked with customer through all stages of the SALES process from enticement of the customer through the final sale.
interests I am an avid horsewoman enjoying all aspects of the horse as well as its care. I also love to garden, read, and spend time with my family, friends and my many rescued animals. Too many to list!
references A detailed list of professional and personal references is available upon request.
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