Customer Service Quality Assurance

Duc Ngo

Fairfax, VA *****

571-***-****

pr7fiy@r.postjobfree.com

Objective: Seeking a housekeeping supervisor’s position.

Key Skills and Qualifications:

• Experienced with operating, maintenance and repair of machinery

• Supervisory experience; excellent communication/interpersonal skills

• Excellent time management, multi-tasking, and attention to detail

• Multi-lingual in English, Vietnamese and Cantonese

Work Experience:

Machine Operator, Foxconn, Houston, TX 9/2006 – 8/2008

• Tested electronic boards, computers, and television to ensure workability.

• Repaired electronic testing equipment.

• Trained new employees.

Maintenance Worker, Jared, Inc., Fairfax, VA 02/2002- 02/2006

• Maintained safe and clean work environment.

• Completed general handyman duties (electrical, drywall, etc.)

• Operated machinery to clear snow, leaves, and debris outside.

• Ordered supplies and equipment for store.

Supervisor, Housekeeping, Hyatt Regency, Fairfax, VA 10/1998 - 11/2001

• Supervised a staff of eleven housekeeping and custodial personnel.

• Maintained personnel files, scheduling, and new staff training.

• Inspected hotel daily for quality assurance.

• Communicated electronically (computer and radio) with supervisor.

Waiter, Huong-Que, Falls Church, VA 07/1995-01/1997

• Wrote and placed food orders of diners.

• Provided excellent customer service by explaining various dishes and frequent checks of customers’ satisfaction.

• Processed credit card and cash transactions.

Warehouse Worker, Expo (Home Depot), Fairfax City, VA, -01/93-06/1994

• Operated warehouse and took care of customers’ orders.

• Loaded and Unload truck using equipments.

• Helped the sale persons to pull-out order for customer.

• Displayed production: chandeliers, standing lights and accessory.

• Organized warehouse and repaired productions.

• Contacted customer when necessary.

Sales representative, Expo (Home Depot), Fairfax, VA 07/1993 – 06/1994

• Contact customer to sale production

• Excellent communication

• Pull out order for customers (contact by phone)

• Introduce new production to and deal with customers

• Working with positive attitude

• Loved to sale production to get commission

• Suggest customer to decoration production (lightings and accessory)

Education:

Certificate, English as a Second Language (ESOL), Fairfax Adult Education, Chantilly, VA.

High School Diploma, Minh-Duc, Saigon, Viet-Nam.

References Available Upon Request

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