Administrative Assistant

Amber Lynn Smith

***********@*****.***

*** ****** ******

ENGLAND,AR 72046

Cell 501-***-****

Home 501-***-****

Objective: I am seeking an occupation in a customer service enviroment to best utilize my

skills and experience.

Skills:

Typing 45wpm AS400 10 - key

Inbound Experience 15-line phone system Motivated

Multi-tasking Abilities Detail Oriented Word

Customer Services General Office Skills Team Player

Windows NT Business Windows 98 Tactful

Experience:

United Water 04/2011 - 05/2011 temp position

General office clerk

I processed mail, processed payments, and opened all mail.

Wehco Video 12/06-04/07

( maternity leave 04/07-11-07) 11-07 until 05-2010

Customer Service Specialist

I take inbound calls to sell cable and equipment.

Call center enviroment.

First Collection Services 02/06-06/06

Outbound Collections Specialist

I am in an outbound call center making calls to business to collect on

accounts for AT&T. I also perform data entry functions.

FTD 08/05-12/05 (full-time)

Call center Representative

I answered phone calls for escalation problems for non delivery or quality.

I used the computer to access the accounts and placed floral orders.

Premier Staffing 04/05-05/05 (1 month temp assignment)

At Home In Arkansas- Receptionist

I answered inbound calls using a 8-line phone, sorted and passed out mail,

and greeted customers.

Manpower Employment Agency 07/04 -08/04

General Office Clerk- Alert Recovery

I worked for a repossession company that retrieves vehicles for companies like

Nuvell, Ford Motor Credit and GMAC. My job duties were answering multi-

line phones, invoices, filing, faxing orders, data entry and heavy usage of

phones with the clients concerning their accounts.

The Pulaski County Medical Exchange 01/04 -03/04

Operator

I received inbound calls linking doctors, patients, and nurses

to each other. I averaged 300-350 phone calls per shift.

Custom Direct 11/02 - 01/03

Customer Service Representative Inbound Call Center

I took designer check orders by phone and performed data entry

functions. Assisted customers with any problems with deliveries and

complaints.

GC Services 05/02 - 07/02

Collections Account Representative

I placed outbound calls to collect debts accrued to Sprint PCS. I used

negotiating tactics and education to assist the customer while

achieving my goal.

Fairfield Communities 12/99 - 09/01

Customer Service Representative- Inbound Call Center

I explained policies and procedures to members who purchased packages. Fairfield Communities is a condo association that will allow one to travel to different areas of the United States. I would explain about entertainment, any problems with the rooms, and basic accommodation available.

U.S. Airways Express 09/96- 09/99

Customer Service Representative

Assisted passengers with their tickets and any information needed. I

worked at the ticket counter, gate, and the operations department. My

job duties included answering phones, passenger baggage problems,

and the ticket counter.

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