Customer Service Sales
Resume:
Jonellie Rivera
**** ******* **. ************, **, 19134
***********@*****.***
Career Overview
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Professional Experience
Apple Bees Philadelphia, Pennsylvania Host- Car Side Specialist October 2011- Present
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Provide guests with menus.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Greet guests and seat them at tables or in waiting areas.
• Receive and record patrons' dining reservations.
• Promoted to Car Side Specialist
• Trained as a Server
• Communication Skills
• Answering phones Transferring phone calls taking orders over the phone
• Multitasking
Hollister Co Philadelphia, Pennsylvania Sales Associate November 2010- April 2011
• Answer customers' questions about merchandise and advice customers on merchandise selection.
• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
• Stamp, attach, or change price tags on merchandise, referring to price list.
• Clean display cases, shelves, and aisles.
• Pack customer purchases in bags or cartons.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
McDonalds Philadelphia, Pennsylvania Crew Member September 2009- November 2010
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Answer customers' questions, and provide information on procedures or policies.
• Greet customers entering establishments.
• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
McDonalds Philadelphia, Pennsylvania Crew Member October 2008- December 2009
• Resolve customer complaints.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Maintain clean and orderly checkout areas.
• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
Kensington Creative and Performing Arts Philadelphia, Pennsylvania High School Diploma
June 2011
• Poetry Club
• Photography Club
• Year book Committee - Yearbook Editor
• Kensington CAPA Student Photo Exhibition 2010,2011
Additional Skills
Bilingual
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