Deli Clerk, Sales Clerk, Cashier and Tele Sales Operator

Sharrona A. Sellers

*** ***** ******, ******** ** 19038

267-***-**** or 267- 271-0313

***********@*****.***

Education

Montgomery County Community College Graduate: Spring 2012

Associates Degree in Theatre Arts Blue Bell, PA

Upper Dublin High School Spring 2007

High School Diploma Fort Washington, PA

Experience

Genuardi’s, assists with ordering, receiving, stocking and display of deli product in Roslyn, PA 2011-2012

Prepares espresso bar and fresh juice bar products as needed.

Cleans and stocks deli cases according to procedure, utilizing proper signage.

Maintains working knowledge of Deli recipes and prepared foods.

Receives product deliveries, ensuring order and invoice accuracy.

Stocks, rotates, merchandises and faces product according to department procedure.

Maintains back-stock areas according to department standards.

Catalogs and codes invoices according to procedure.

Performs other duties as assigned to meet business needs.

Tele Sales Operator 2010

Walnut Street Theatre, sell subscription tickets over the phone in Center City, PA

Describe the product benefits and any special offers.

Give advice about how these may benefit customers personally.

Persuade customers to accept a trial period or a visit from a sales representative.

Gather and document information about the customer.

Enter your notes into a computer, including dates for follow up calls.

Take orders and arrange for delivery and bills to be sent.

Sales Associate 2008-2009

Macy’s East, a retail sales clerk in Willow Grove, PA

Customer Service priority

Teamwork Oriented

Meeting or exceeding sales and new account goals

Become familiar with product information understanding features and benefits of your product

Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file

Demonstrate knowledge of store products and services and use this knowledge to build sales

Floor coverage flexibility & dependability with schedules including some nights and weekends

Cashier and Shift Leader 2006-2008

Ben & Jerry’s, to assist the Manager in the daily operations of the scoop shop in Willow Grove, PA

Ensure that all of our products are served to the customers, as instructed in the

Scooper’s Training Handbook, and/or by the Manager.

Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties and baked goods.

Ensure customer satisfaction with friendly, timely service and proper product handling.

Ensure that all opening and closing procedures are followed and executed in a timely manner.

Ensure proper product portioning through daily scoop practice, tracking all lost product, and recording all product used on the daily ice cream inventory form.

Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.

Additional Activities and Qualifications

PC/MAC operating systems and programs

Computer Proficiency: Microsoft Office Suite

Dance student (African, Ballet) since a young age

Basic Language Skills in both French and Spanish

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