Customer Service Training
Resume:
Patrick Nailon
Tustin, CA *****
*******@******-*********.***
Work Experience
Software Training Video Designer
Athena eLearning, 03/2011 - Present
o Founder of company
o Scripting, creation, editing and narration of professional software training and sales videos.
Product Manager
The Word & Brown Companies, 11/1998 – 01/2011
o Responsible for design, look, and performance of customer-focused health insurance websites. Conducted regular webinars for sales and training, designed training software videos in Adobe Captivate. Reached new customer goal of 1,000 users 6 months ahead of schedule.
Customer Service/Installation Trainer
Megasys, 09/1997 – 10/1998
o Responsible for customer servicing for off-prime auto lending institutions. Traveled to client sites for installation training of client personnel.
Customer Service/Programmer
Interactive Computer Corp, 05/1984 – 04/1997
o Responsible for setting up new clients, assisting with loan quotes and document creation for the mortgage banking industry. Oversaw $6 million per month in mortgage documents. Traveled to client sites to set up remote quoting computers and training client personnel
Education
AA Degree, English Fullerton College – Fullerton, CA
Project Management, Technical Writing Learning Tree University
Adobe Captivate IconLogic
Skills
Expert in MS Word. Skilled in MS Excel and Access.
Adobe Captivate – have created hundreds of training videos for online and PC-based software, windows and text-based apps.
Skilled at public speaking and able to take on a public speaking role instantly.
Magician. This gives me a unique skill in knowing what the audience does and DOES NOT know; this is very valuable to software and procedures development.
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