Medical Assistant Customer Service

Latasha A. Luckey

**** ***** **. ******, ** ***** Home 972-***-**** Cell 214-***-****

OBJECTIVE

To achieve employment in a progressive, challenging atmosphere, which allow for continued professional, educational, and personal growth in the medical field.

CHARACTERISTICS

Reliable, hardworking, dedicated, energetic, self motivated, outgoing, ambitious, strong-willed, determined, solid experience in multi-tasking, consistent, quick learner and sociable.

EMPLOYMENT

Nov 10- Jan 11 Pediatric Sports & Spine Grapevine, TX

Medical Assistant duties where to escort the patients to the room and get them ready if they need a x- ray order before the doctor enter room. Removal off cast, assist in casting, bivalve cast if needed. Making sure the patient and parents understand the procedure been render at the time in address any concerns they may have. Making refill calls and referrals, scheduling surgeries and also brace fitting. Making sure all the rooms are stocked with supplies in assisting the doctor with any procedure. Maintain the data input and an electronic medical record system and as well great ability of customer services and interpersonal skills.

Sept 02 – March 10 Dr. Jerry Gurkoff, D.O. Grand Prairie, TX

Experience of more than 8 years as a Medical Assistant where to prepare rooms and patients for procedures, ensuring all paperwork completed. Ordering supplies as well as restocking rooms and cleaning. Provide immobility to broken bones or soft tissue injuries, bandaging and dressing, brace fitting, assist in castings, removal of casts, sutures, staples and pins. Answering phones, scheduling appointments, refill calls, and referrals. As well as providing patient care and customer service skills. Operate x-ray and other equipment to administer routine diagnostic test or department to schedule patients for test.

May 02- Aug 02 Kommunity Medical and Rehabilitation Clinic Dallas, TX

Primary duties were to explain procedures, obtain consent forms, and perform EKG’s, take pharmacy and patient’s phone calls, verified patient appointments. Traveled with Doctor to patient home to ensure all forms were completed and question was answered.

Oct 00 – May 01 K-Clinic Dallas, TX

Responsibilities were filing, appointment setter, charting preparation, insurance forms; verify the type of insurance the patient has, answering the phone. Teaching and taking care of Worker’s Comp and Auto Injuries also providing care to the patients and performing physical therapy duties. Also duties for data input and computer generations; perform lab testing and x-rays; ability to quickly to learn new skills and tasks.

EDUCATION

• Performance Master, Study of Non- Radiologic Technologists (N.C.T.)

• PCI Health Training Centers, Study of Medical Assistant

• Current BLS CPR American Heart Association

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