Administrative/Clerical/IT Background

Joseph A. Ambrose

Objective

To obtain a position that will utilize my strong organizational skills, employment background and desire to work in a highly interactive professional environment.

Qualifications

Extensive experience in customer service, client relations, and project coordination

Able to establish a positive rapport with co-workers, clientele, and professional contacts

Well-organized; goal and detail-oriented; problem-solver; excellent written/verbal communication skills

Experience

Feb. 2011 – Present Self-Employed Riverside, CA

Independent Contractor for IT Consultation and Services

Advise clients on, design, and implement IT solutions tailored to their particular needs and usage including hardware, software, server designs, networking, etc.

Provide system and network troubleshooting and support, either per session or via service contract

Aug. 2008 – Feb. 2011 Mission Career College Riverside, CA

Computer Office Specialist Instructor/Career Services Representative

Created curriculum for and taught an 18-week introductory to intermediate course on the Microsoft Office Suite that met requirements for the San Bernardino CalWorks vocational training program.

Worked with graduates via phone, e-mail and appointment to find and direct them to employment leads and assisted with job search strategies and resume/cover letter creation

Created a database system for the collection, organization and tracking of student and graduate data

Oct. 2007 – Feb. 2008 County of Riverside Riverside, CA

Riverside County TAP – Office Assistant II

Responsible for processing incoming bills using and the OPEX 3600i mail machine

Researched and performed calculations on payments not immediately recognizable by type using the IMSA program and work payments, including printing bills, or sort by type to be delivered within the office.

Processed errors from payments rejected by the mainframe, requiring research and determining how payments should be billed, researched, or routed.

Assisted with procedures on the accounting floor, including using IMSA and Paradox to process scanned shorts/refunds, and AFS to assist with Lockbox procedures.

Jan. 2007 – Jul. 2007 JM Associates Riverside, CA

Educational Funding Collector

Responsible for negotiating collections/account resolution on various types of outstanding educational balances, including tuition balances, institutional loans, cohort accounts and Perkins federal funding loans.

Performed a wide variety of types/methods of skip tracing to locate debtors using mostly online resources.

Researched and found various methods of helping debtors resolve their debts via alternative options, including federal and private loan and consolidation programs.

Thorough understanding of and strict adherence to FDCPA (Fair Debt Collection Practices Act)

Mar. 2006 – Oct. 2006 County of Riverside Riverside, CA

Dept of Mental Health – Office Assistant II

Responsible for the collection and processing of data related to the AB2034 homeless treatment and rehabilitation program for the County of Riverside

Assisted in processing various additional mental health survey information from current programs for use in determining program success and grant funding eligibility

Assessor-County Clerk-Recorder - Riverside County TAP - Office Assistant II

Assisted in initial processing and adjustments of supplemental property taxes

Initialized supplemental property tax exemption processing for development companies and individuals

Provided mapping annotation through ArcGIS 8.0 for added development features and changes within the county of Riverside

Provided updated maps and mapping documentation for various city and county agencies within Riverside County

Mar. 2004 – Feb. 2005 Maric College (Formerly CEI) Riverside, CA

Interim Director, Career Services

Developed additional contacts for clinical externships and made site visits to new employers of Maric graduates

Made arrangements for (including advertising and student presentations) and attended local job fairs, networking with prospective employers and students

Counseled students regarding dress code and behavioral concerns, and participated in student probation reviews as acting department head.

Career Services Coordinator

Provided recent and former graduates of the information technology and allied health programs with job leads from employers via e-mail and phone contact

Worked in conjunction with instructors to provide additional support and preparation for IT certification exams

Lead workshops on and assisted with resume, interview and job search preparation

Education

1999 CA Baptist University Riverside, CA

Coursework in Psychology B.A.

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