Experienced customer service representative
Resume:
Annanette Alvarado
#***
Orlando, Florida 32825
*****************@*****.***
Objective
I have extensive experience working in the customer service field for 15+ years, first with First Union National Bank and presently at Verizon communications is computer literate and I am proficient in the utilization of mathematical, problem resolution and customer service skills. I have 3 years college education from The Catholic University of Puerto Rico having studied bilingual education and Science. I have most recently enrolled with the University oh Phoenix online with a goal of completing a bachelor’s degree in e-business. My goal is to be an asset to my employer and reach my highest potential level of success for the company that I work for and myself.
Work Experience
renewals consultant
8/2006 - Present AIMCO, Orlando , Fl
§ Extensive phone contact handling incoming and outgoing calls for lease renewals on company properties located in the Florida region. Use of computer applications in processing business transactions.
bilingual consultant
3/2000 - 8/2006 Verizon , 540 Broad St , Newark , NJ
§ My responsibilities included giving outstanding customer service to our clients by answering any questions related to our services and providing the option of obtaining services that would benefit them and make their lives easier. My skills also included strong knowledge of different systems or applications used to service our clientele. I have also filled supervisory functions, in which I have had the task of resolving client conflict and also supported system trouble resolution.
bilingual customer service rep and senior teller
7/1991 - 3/2000 First Union National Bank, 350 Westminster Av, Elizabeth
§ Had extensive customer service contact in a commercial bank setting, where I had the opportunity of processing a large volume of transactions which required proficient numerical and computer skills. I was awarded for outstanding customer services and fraud prevention excellence.
Education
University of Phoenix Online, Phoenix , Az
§ Some College Coursework Completed
§
Catholic University of Puerto Rico, Ponce , Puerto Rico
§ Some College Coursework Completed
§
Skills
Skill Name Skill Level Last Used/Experience
§ Bilingual Expert Currently used/33
Languages
§ Spanish (Fluent - Wide Knowledge)
Additional Info
I have received certificates for outstanding and excellent service at my previous and present employer which is Verizon as of March 20, 2000.
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