Executive Administrator

LISA WALKER

***** ****** **., *****, ** ***** *******.*****@*****.*** 813-***-****

OBJECTIVE

To obtain employment with a progressive, fast-paced company, in order to utilize my administrative and management skills to assist in the company’s advancement and profitability. Experience includes supporting senior management, with excellent communication and organizational skills. You will find me a hard working team player who is detail oriented, energetic, dependable and able to work under extreme pressure to meet demanding deadlines. Technically savvy with exceptional skills in PC and MacIntosh, Quark Xpress, Adobe Photo Shop, Illustrator, In Design, MS Word, Outlook, Excel, Publisher, & Power Point.

WORK HISTORY

2007 –11/2011 South Neighborhood Association, Inc. Tampa, FL

Executive Administrator/Community Resource Manager

• Provide administrative services to the Executive Director and Board of Directors; attend Board and Committee meetings as required.

• Create and maintain specialized reports, records and multiple files required in connection with owners, residents and association processes in a confidential and secure manner.

• Maintain, process and code all Accounts Payable. Mail out payments after proper signature is obtained on checks.

• Greet and assist owners, residents, vendor/contractors and in house personnel who enter the Association office on various matters and perform related duties as assigned by the Executive Director. Professionally handle complaints and inquiries; research and respond to requests or refer complaints and requests to others as warranted.

• Verify and input records for all new owner and residents into the security gate entry system and Harbour Island Voice website; maintain and run the Harbour Island Web site.

• Train all Guards on the proper use of the GateSure System. Give updated training as the program is updated.

• Prepare and mail violation letters; monitor situation for additional action. Implement fines if warranted. Maintain log of violation letters and fines. Prepare any appeals requested by owner/resident for Board of Directors review. Forward fines payments for deposit and posting to monthly financial statement.

• Post receipts of funds with the appropriate AR code(s), prepare weekly deposit and forward for processing.

• Coordinate mass mailings for the Association. This includes preparing the documents, coordinating, copying, preparing labels, stuffing envelopes and arranging for postage and mailing.

• Maintain OSHA files, employee files and all PTO time earned and used by SNA employees. Set up new employees with PayChex. Responsible for completing and submitting weekly payroll for management, maintenance and security director to PayChex, within established deadlines.

Achievements

• Design and/or revise all forms needed for the SNA or Security Department printing most in house for a yearly savings of approximately $3,000.

• In charge of creating a quarterly newsletter, to include designing, editing, publishing and selling advertising. By the second quarter the cost of printing was reduced 50% through sale of advertising and by the 3rd quarter the newsletter was funding itself.

• Took over responsibilities from the security department therefore eliminating the need for an Assistant Security Director at a savings of $30,000 per year

• Implemented payroll safeguards to cut down on expenditures and loss of revenue, through misappropriation of funds saving over $15,000 dollars a year.

2006 – 2007 Condominium Associate/ParkCrest Condominiums Tampa, FL

Assistant Property Manager

• Greet and assist owners, residents, vendor/contractors and in house personnel who enter the Association office on various matters and perform related duties as assigned by the Property Manager. Professionally handle complaints and inquiries; research and respond to requests or refer to others as warranted.

• Verify and input records for all new owner and residents into the system; assigned transponders and door FOBS.

• Performed a daily walk through of the building and parking garage for any resident violations. Prepare and mail violation letters; monitor situation to determine if additional action is needed. Implement fines if warranted. Maintain log of violation letters and fines. Prepare any appeals requested by owner/resident for Board of Directors review. Forward fines payments for deposit and posting to monthly financial statement. Turn over delinquent fines to our attorney for collection.

• Create and maintain specialized reports, records and multiple files required in connection with owners, residents and association processes in a confidential and secure manner.

• Coordinate mass mailings for the Association. This includes preparing the documents, coordinating, copying, preparing labels, stuffing envelopes and arranging for postage and mailing.

Achievements

• Personally reduced violations by 30% through implementing an orientation program for all new residents and owners. Reduced delinquent turn over’s to attorney by 20% by utilizing follow-up reminder letters.

• Implemented a program to verify all rentals to maintain compliance with the 25% cap on rentals resulting in overages being reduced from 15% to zero.

2005 – 2006 Business Cards Tomorrow Tampa, FL

Graphic Designer / Typesetter

• Performed all full color printing, including custom design; scanned and color corrected all artwork and photos.

• Consulted with clients and assisted them in the handling and formatting of files for the BCT print process including processing of all email art files.

Achievements

• Preformed a complete prepress check on all files before sending them to press thereby saving $300.00 - $500.00 per month on re-do’s.

2001 –2005 Flash Printing USA, Inc. Gulfport, MS

Office Manager/Administrator

• Responsible for new account set-ups and credit checks; Maintained customer files and customer stock.

• A/R, A/P, deposits, general accounting, collections, payroll; Purchased and maintained inventory.

• Conducted CSR training and new employee interviews. Backed up Customer service as needed.

• Professionally handled sometimes difficult and demanding clients.

• Proposed and designed all promotional material; Created and designed all graphic material for clients.

• Made corporate decisions and operated the business in the owner’s absence; ensured all deadlines were met.

• Made travel arrangements for the owner and his family for both business and pleasure trips. Also made travel arrangements for employees to attend training seminars and out of state classes.

Achievements

• Increased sales by 15% through implementing and designing new direct marketing.

• Reduced travel budget by 20%.

• Increased customer base by 18% with creative and innovative design work.

EDUCATION/SPECIAL TRAINING

Adobe Training /Tulane Campus New Orleans, LA

Greenville Technical College Greenville, SC

Rutledge College Greenville, SC

Photoshop: Advanced Tips Tools and Training, In Design for Quark users. Management Certificate, Creative Writing , Accounting I Certificate, Bookkeeping Certificate, Leadership Development Certificate.

REFERENCES

Kevin Grant Premier Printing of Florida 813-***-**** *******@***.***

Bob Bruno K3 Enterprises, CENTCOM/J7 813-***-**** *******@*******.***

Brett Scharringhausen CENTCOM/J8 813-***-**** *****.*.***************@*******.***

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