Customer Service Management
Resume:
Ms. Zenia Perrino
**** ****** ***** **** *** ****
Montgomery Al, 36117
************@*****.***
To whom this may concern:
I am writing to express my interest in the position your company is offering. I am a graduate of Alabama State University with a Bachelor of Science degree in criminal justice, conferred May of 2010. While a student in the undergraduate program, I was challenged with different internship positions which enhanced my knowledge on various aspects in numerous ways. With the proper training and information provided to grow within the company, I would be a great asset to this company.
The experience that I received as a an intern at the State of Alabama Pardons and Parole, The Montgomery Youth Detention Facility, and the Montgomery County Sheriff’s Department/ County Jail has strengthened my abilities to work well within any and all team environment and accomplish tasks effectively and efficiently. I have an extensive work background and im highly trained in various areas from social service to billing/ collections and the area of customer service and hospitality.My devoted personality continuously allows me to seek solutions of any problem that may come my way. I have the ability to understand any complex assignment thus giving me the opportunity to show my various skills in numerous ways. I know these attributes set forth an example of my great professional work, creating values and providing outstanding commitment to excellence.
If the company is seeking a diligent, hard worker who can and is more than willing to help the company’s growth, please take into consideration all that I have to offer. Enclosed is my resume for your review.
I look forward to further communication with you. Thank you for your time and consideration.
Sincerely,
Zenia B. Perrino
Zenia B. Perrino
2200 Vaughn Lakes Blvd Apt 1923, Montgomery, 36117
Phone 706-***-****
Email:************@*****.***
overview
A motivated, results-oriented professional that seeks to enter the social service field to utilize a variety of skills emphasizing excellent written, interpersonal, organizational, and analytical abilities. A record of accomplishment over four years. Highly creative, recognized focused individual. Areas of strength include:
Accounts Payable/Collections and outsouring Data entry
Organizational/Inventory Skills
Computer Literacy/0ffice management
Excellent Communication Skills
Time Management Skills
Customer service experience
Clerical/Social service perience
Education
Alabama State University
Montgomery, Alabama
Masters Degree: General Counseling Mental and Clinical Health
Alabama State University
Montgomery, Alabama 2005-2010
Bachelors of Science Degree, Criminal Justice- Conferred on: May 2010
Computer Skills:
Microsoft Word/Excel/Html/Word processor/ PowerPoint/Data spreadsheet
Type 70WPM
Professional Experience. Renaissance Hotel and Spa Resort
Montgomery, Alabama
BANQUET SERVER
Responsible for prompt, courteous service to banquet guest
Serve food and beverage items by following proper hotel procedures
Assists management in proper inventory control
Gather all equipment necessary to service a function and maintain a clear and immaculate service corridor
State of Alabama Pardons and Parole
Montgomery, Alabama
INTERN Assist supervising parole officer with daily task
Organize and maintain confidential filing system, log data into entry system
.Help maintain a safe environment in facility
.Monitor client’s compliance with all court conditions, provide adequate referrals, conduct client intakes and assessments OSI OUTSOURCING. MONTGOMERY Alabama Account representative -account receivable and payable. 2006-2007 responsible for inbound and outbound calls to inform clients of delinquent status on accounts,arranged payments dates,collected information and keep filed confidential. Reference furnished upon request
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