Quality Control Office

Delonte T. Reid

**** ******** ******, ** *** #**

Washington, DC, 20020

Home phone: 202-***-****

Mobile phone 202-***-****

Email: ***********@***.***

Education:

Candidate, Masters of Sciences, Public Policy, George Mason University, May 2015

Bachelor of Sciences, Social Sciences and English, University of Maryland Eastern Shore, December 2006

Professional Summary:

• Coordinated meetings to include required personnel based on subject matter.

• Generated task lists of project schedules with updated deliverables and due dates.

• Ensured the proper routing of time sensitive correspondence.

• Proven ability to multi task and fulfill obligations in a timely manner.

DOD/VA Interagency Program Office (IPO),

Office of the Secretary of Defense, Personnel and Readiness

Staff Assistant November 2009 to present

• Utilized MS Outlook for the purposes of scheduling meetings, managing conference room calendars, and distributing meeting communications.

• Assisted the program management team in administering Virtual Lifetime Electronic Records (VLER) program meetings.

• Managed the SAACP software program used to electronically route staffing actions and correspondence within the Department of Defense.

• Constructed travel authorizations and travel reimbursement claims using the Defense Travel System (DTS), which creates itineraries for Temporary Duty Assignments (TDY).

• Recorded time and attendance logs for all staff using the WebTatel electronic system.

U.S. National Institutes of Health

Office of the Director, ERA Helpdesk

Helpdesk Specialist December 2006 to October 2009

• Provided telephone support to organizations who inquired about applying for NIH grants

by explaining the electronic submission and registration processes.

• Utilized a Remedy Problem Investigation ticketing system and Aspect phone system for the purposes of tracking all calls and incidents regarding NIH grants.

• Assisted users in submitting grants, troubleshooting errors, and completing NIH required tasks during the post award process. These tasks consisted of progress reports, financial status reports, and invention statements using the Commons database.

US Department of Housing and Urban Development, Washington, DC,

Office of the Chief Procurement Officer

Contract Specialist, Internship August 2005 to September 2006

• De-obligated excess funds for various fixed-price and cost-plus-fixed fee contracts in accordance with the Federal Acquisition Regulation (FAR) in excess of $5 million.

• Drafted correspondence letters and supporting documents to vendors in reference to contract closeouts.

• Executed quality control checks on contract modifications using the electronic management systems.

• Researched contract file information using the Department’s electronic purchasing systems such as HPS (Housing Procurement System) and Small Procurement System.

Office Automation Clerk, Internship May 2003 to August 2005

• Processed student loan applications for HUD’s Student Loan Repayment Program

(SLPR). This task consisted of researching Nature of Action Codes to determine an

employee’s career appointment for program eligibility.

• Maintained MS Excel spreadsheets consisting of the number of eligible applicants for the SLRP. These reports were submitted to the Secretary and Deputy Secretary of HUD on a bi-weekly basis to determine amount of money allocated to fund the program on a yearly basis.

• Distributed employee performance ratings reports to various HUD offices on a bi-weekly basis, which consists of an employee’s performance evaluations and the funds allocated for cash awards.

• Facilitated the routing of all incoming and outgoing correspondence, which consisted of staffing actions and information memos.

Computer Skills:

Microsoft Office Suite programs, which includes MS Word, PowerPoint, Excel, Project, Outlook, Lotus Notes, Deltek, WebTatel, and Internet Explorer.

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