Customer Service Manager

K. Sue Loveless

**** ****** *** ***

Gilroy, CA *5020 Home Phone – 337-1683 Cell Phone – 805-***-****

pq81oj@r.postjobfree.com

OBEJCTIVE: A career as a financial services manager using my skills of over 20 years of bookkeeping, accounting, payroll, data entry, medical coder, billing, customer service and general clerical duties.

EXPERIENCE: Office manager, insurance billing and coding, filing, scheduling and all other general office tasks

Select Services- Santa Barbara County Medical Records-Temporary Position

. Pulled, filed and checked in files for four different county facilities

. Worked at the county Women’s Center records office.

. Assisted during absence of co-workers, achieved above goals

Call Foot & Ankle-Office Manager

• Recruited by doctor to bring billing back from outsourcing to office

• Created and complied data entry from outsourced office

• Cash management

• Assisted doctors with patients pre-exams

Hansen Vision Care- Office Manager

• Generated insurance, by preapproval to collection

• Cash management

• Completed collection, Medicare and Medicaid seminars

• Managed five to six employees

• Established office procedures for money collections.

Franklin County Medical Center – Admissions-Data Entry Clerk

• Checked insurance approval for hospital procedures

• Managed accounts receivables

• Cash management

• Implemented collecting up front what insurance wouldn’t pay by estimating amount owed

• This save the hospital valuable time and money in collections of bad debt

Associated Financial Planning- Customer Service/Receptionist

• Reconciled check register for multiple clients that created an opportunity to control cash flow and show that the companies were losing or gaining money.

• Followed up on potential new and existing customers, which increased actual appointments by 30%.

Den-Mat Corporation

• Generated customer billing utilizing computer data entry

• Assisted in contacting and collecting on delinquent account

• Moved to a different department were I complied reports detailing actual sales that allowed sales associates to make improvements. Assisted supervisors in writing letters, filing and other administrative tasks. This empowered sales associates to improve personal sales goals.

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