Office Administrator

Emmanuel E. Ruelis

**** ********** **

North Charleston SC 29420

Phone: 843-***-****

e-mail: **********@*******.***

EDUCATION:

****-**** ********* ***** ********** Arkadelphia, AR.

Masters in Business Administration.

2001-2005 Henderson State University Arkadelphia, AR.

Bachelor of Business Administration with emphasis in Human Resources Management.

EXPERIENCE:

First National Bank of the South -Charleston, SC. December 2009- Present

Customer Service Representative

* Cash checks, accept deposits and payments, processes withdrawals. Sell savings bonds, travelers' checks, and process paperwork for certificates of deposit. Process cash transactions involving negotiable instruments. Receive checks and cash for deposit, verifies amount, and examines checks for endorsements.

* Balance currency, coin, and checks in cash drawer at end of shift. Open and manage customer accounts. Sales and cross-marketing of financial products and provide general consumer support.

Bank of America- Goose Creek, SC. August 2006- September 2009

Personal Banker

* Accurately processed transactions and efficiently built customer confidence and trust based on established policies and procedures. Identified customer needs and referred the appropriate products and services. Followed all procedures and laws up to date through continuous training.

*Assisted non-English speaking customers with translations to help in opening accounts and performing daily transactions. Increased the number of Hispanic/ Brazilian account holders in the banking center.

* Established, developed, retained, and deepened long-term relationships with customers in the community. Trained new associates in order to achieve their desired level. Exceed goals set and paid vigorous attention to detail in order to eliminate any potential losses.

Henderson State University- Arkadelphia, AR. 2005-2006

Graduate Assistant, School of Business

* Maintained the School of Business website by identifying and correcting technical errors.

* Assisted professors in Marketing, Accounting and Business Information Systems daily professorial activities.

SKILLS

* Speak Spanish & Portuguese fluently.

* Computer proficient in Access, Excel, Front Page, Outlook, Power

Point, Word, Windows XP and SPSS.

* Participated in foreign exchange student program through the Rotary Club.

* Excellent team leadership skills attained through extensive academic group and outside team launch participation.

HONORS & ACHIEVEMENTS

* Ranked among top 5% sellers in the Coastal Market.

* Ranked top referring teller and balancing at 100%.

* Henderson State University- Society of Human Resources Management,

2003-2005.

* Dean's List- Henderson State University. Fall 2004- Fall 2005

*References obtained by request.

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