Customer Service Sales

Matthew L. Harvey

P.O. Box **

Dorena OR *****

Ph. 541-***-****

SUMMARY

My work experience after college has been entirely in sales and customer service. I have found this field to be my strength and have searched for growth opportunities in my employment choices. Consistently achieving top production and customer satisfaction has and will continue to be my main objectives.

WORK HISTORY

Account Representative, EXP Pharmaceutical June 2010-June 2011

Grow footprint within Hospital Pharmacies and maintain excellent customer service. Placement of services for strategic partnerships. Management of service schedules and CRM documentation.

Marketing Representative, Quick Collect Incorporated August 2002-June 2010

Management of the sales territory, consisting of the state of Oregon, except for the Portland metro area. Maintain large customer base and solicit new customers while providing excellent customer service.

Estimator, West 11th Collision Service March 2001- June 2002

Estimate damages to vehicle and secure customer service authorization to repair vehicle. Supervise all aspects of vehicle repair process. Establish and maintain insurance adjuster relationships building trust and mutual respect. Take care of customer issues and satisfy customers repair concerns in a positive manner.

Sales, Brenner’s Furniture May 2000-Jan 2001

Sell furniture and provide customer service to patrons of Brenner’s Furniture. Set up deliveries and finalize all financial transactions for customers. Assist in daily activities required to run retail business.

Outside Sales Rep., Wurth West Inc. March 1998-March 1999

Develop business in Spokane and surrounding territory. Rebuild relationships with existing customers, as well as establishing new customers to account base. Actively seek out business leads and generate new income.

Customer Retention Manager, ADT Security March 1998-March 2000

Awarded 1998 Most Significant Impact Award. Developed customer retention plan and achieved 92% customer retention rate. Led the Northwest Region retention managers in new sales based on self-generated leads. Consistent at the top of my field in customer satisfaction.

EDUCATION

Communication, Portland State University, 1992-1994 – Paralegal Studies, Portland Community College, 1990-1992 – General studies Chemeketa Community College, 1988-1990.

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