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Scott Burnham resume

Newington, CT, 06111
40,000 USD/yearly
November 12, 2009

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Scott M. Burnham

*** ******* **** *********, ** *6111 860-***-****



University of Hartford, West Hartford, CT

Bachelor of Science in Business Administration

Concentration: Management

Minor: Accounting and Communication

Graduation date: May 2005

G.P.A. 3.5/4.0

Bryant College, Smithfield, RI

General and Business Coursework, 2002 - 2004

Work Experience:

The Hartford Insurance Group, Windsor, CT 7/07 – 2/09

401k Plan Manager

Served as primary point of contact for plan sponsors, brokers, Third Party Administrators and successor Service Providers, ensuring clients’ overall service needs were satisfied

Proficient in managing plans requiring routine consultation, communication and relationship management

Administered solid working knowledge of systems, product procedures, plan documents and sales distribution related to terminating plans and discontinuing contracts

Provided timely and accurate responses to routine client requests to ensure that client expectations were met

Partnered with commissions, the contact center, the field, plan management, compliance, banking and related processing areas pertaining to all assigned 401k plans

Performed all job responsibilities with minimal direction and provided other team members with assistance when needed

Connecticut Community for Addiction Recovery, Hartford, CT 5/07 – 7/07


Reorganized database using Windows Access to better organize contact list of patients

Supervised three employees to complete timely completion of daily operations

Effectively communicated with patients on status of recovery and continuation of treatment

Contacted numerous outside hospitals to market for outpatient treatment

Bryant College, Smithfield, RI 9/02 – 5/04

Research Assistant

Researched, organized, and recorded data for professors regarding their research projects in the areas of management, communications and sociology

Collaborated with a management professor and selected students to provide consulting services to actual businesses by creating and writing business plans and recommendations according to each company’s needs

Extensively utilized Microsoft Project, Word, and Excel to maintain academic research

Goodwin Golf Course, Hartford, CT 4/01 – 5/03

Pro Shop Attendant

Frequently acted as supervisor in manager’s absence

Effectively resolved customer complaints when necessary

Provided administrative support and produced all forms of office communications

Related Experience:

SIFE (Students in Free Enterprise) University of Hartford 1/05 – 5/05

Institute for Entrepreneurship, Entrepreneur Help Desk, Student Consultant

Provided consulting services to a small local construction company to analyze its organizational structure and ways of improving productivity and profits

Wrote a business improvement plan and created a PowerPoint presentation

Presented findings to owner and faculty

Computer Skills:

Proficient in Microsoft Office (Word, Excel, PowerPoint, Project)

OMNI record keeper

Power Image fax software

Check Writer Software

Lotus Notes

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