Human Resources Manager or HR Generalist

JACKIE A. BESSE, PHR

South Hamilton, MA ***** • ********@***.***

SUMMARY

Energetic and professional HR leader consistently rated in the top 5% in performance seeking a career opportunity with an organization that values visionary leadership, integrity, and a unique combination of training and development, corporate policy, compliance, employee relations, recruitment, and management experience. Embraced as a leader and mentor in the corporate human resources organization.

AREAS OF EXPERTISE

•Significant Business Human Resources Experience

•Strong Employee Relations Experience – Provided high-level case management for complex employee relations cases, as well as executing performance improvement plans

•Project lead for several major Motorola corporate projects

•Site leader for 500-employee facility

•Considerable management experience

PROFESSIONAL EXPERIENCE

MOTOROLA, INC. (Schaumburg, IL) 1997 – 2009

High-tech telecommunications company with businesses operating globally.

Human Resources Business Partner/Employee Relations Consultant (2004 – 2009)

As Human Resources Business Partner, I focused on supporting finance, IT, sales, and engineering functions. My position was unique as it also included employee relations for fourteen Motorola sites throughout the northeast. Below are a list of many of my responsibilities, however, I also worked on many corporate teams and cross-functional teams.

•Assisted managers with succession and professional development plans

•Utilized organizational redesign for establishing effective leadership and business alignment

•Partnered with Motorola corporate staffing to recruit engineering, sales, management, and, administrative positions resulting in top-grading positions

•Participated on a team that consulted on Motorola corporate policies and procedures, including attendance, FMLA, LOA, and performance management

•Responsible for annual salary/merit/stock option planning for over 1300 employees

•Conducted global workforce planning

•Provided appropriate government compliance training for FMLA, ADA, EEO, and preventing sexual harassment

•Participated in FLSA audits

•C-Level presentations covering benefit and policy changes

•Provided high-level employee relations case management, including workplace/domestic violence, theft, discrimination, and ethics violations. Managed legal exposure resulting in zero internal/external charges for the past six years at sites under my responsibility

•Served as SAT (Situational Assessment Team) member consulting on extreme or complex employee relations cases at a corporate level significantly reducing internal/external charges

•Dedicated employee relations consultant supporting 14 sites throughout the northeast

•Human Resource Site Lead for Lowell facility

•Instrumental in facilitating the merger of three Motorola sites to the Lowell facility

•Site Crisis Management Team and Motorola Emergency Response Team consultant

•Project Leader for Global Vulnerability Assessment and Mergers and Acquisitions Teams

•Coordinated regional Business/Generalist Human Resources activities for over 750 global employees

•Created and developed a comprehensive expatriate repatriation and tracking process capturing costs, and ROI resulting in retention of 72% of expatriates

•Mentor for several junior HR employees

CANNON COCHRAN MANAGEMENT SERVICES (Danville, IL) 1994 – 1996

Program Administration

CCMSI is a leading third-party administrator for workers' compensation and property/casualty self-insurance programs nationwide. In my role, I coordinated professional and administrative personnel in risk-management services. Included in the responsibilities were special projects, loss control audits, data collection and preparation, C-Level presentations, renewal quotes for clients and various associations, including quarterly and annual reporting to corporate officers.

VERMILION COUNTY COURTHOUSE (Danville, IL) 1979 – 1994

Chief Deputy/Office Manager County Recorder’s Office

As Chief Deputy/Office Manager, I managed the service operation, accounts receivables and payables, and payroll. Included in my office management responsibilities were directing the union staff, evaluating performance as well as recommending rewards and recognition. My role as Chief Deputy was to interpret and explain Illinois statutes, policies, methods, and procedures to various constituencies, including attorneys, county officials, board members, and the public. The role required legal authority to audit all documents for state compliance, as well as ensure proper documentation and preservation. As a respected officer of the county, I was selected to participate on an Illinois legislative committee to review and provide feedback to propose changes in state laws affecting county government. This gave me opportunity to testify at the Illinois House of Representative and Senate hearings on behalf of County Recorders.

EDUCATION/TRAINING

Danville Area Community College

North Shore Community College – PHR Cert.

Motorola University – Government Compliance and Ethics Training

Park Dietz & Associates (PD&A), Forensic Consulting Firm - Employee Relations Training

PROFESSIONAL DEVELOPMENT

Digital Six Sigma

Dealing with Difficult People

Zenger Miller Leadership Training

Seven Habits of Highly Effective People

Fundamentals of Change Acceleration

Negotiation: Achieving Win-Win Results

VOLUNTEER/ORGANIZATIONS

Big Brothers/Big Sisters

Society of Human Resources Management

American Cancer Society

Co-Chair HW Soccer Booster Club

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