Project Manager Customer Service

Timothy J. Krikau, MBA, PMP

**** ***** ***** • West Bloomfield, Michigan 48324

248-***-**** • *******@*****.***

LinkedIn Profile

Program Manager, Project Manager, Operations Manager

PMI certified professional with over 12 years of logistics, operations, and project management experience with proficiencies in business scope definition, conceptual design analysis, business and application use case documentation, and building extraordinary client relationships.

Professional Experience

INDEPENDENT CONTRACTOR/CONSULTANT

Project Management Trainer – West Bloomfield, MI 2010-present

Provided training solutions to organizations seeking to integrate the discipline of Project Management into their corporate strategy.

• Customized seminar presentations to meet the documented needs of an engineering firm.

Project Manager/Documentation Manager – West Bloomfield, MI 2010-present

Managed project to develop a documentation system for a product line of power generators that run off renewable energy sources.

• Developed and wrote operator’s manual for the first iteration of the power generator.

• Developed a documentation file outlining the development of the manual containing baselines for time, cost, and quality metrics, an image/design repository, and publishing formats.

HELM INCORPORATED

Project Manager – Highland Park, Michigan 2007 -- 2009

Developed and managed projects and program portfolios for the company’s large and new accounts. Designed and implemented process maps for the Project Management Office as part of overall corporate policy and strategy.

• Successfully managed to completion two simultaneous projects for one client involving inventory transitioning and online order/inventory management, resulting in a long-term service contract with the client.

• Executed a project involving the design, development, assembly, and distribution of sales and marketing material for a major oil company one week ahead of client expectation, with a 10% cost saving on the company’s project profit margin

• Redesigned current procurement processes to include quality checks and “gate-keeping” mechanisms to meet client expectations, reducing “turn-time” by 66% by eliminating “re-work.”

• Redesigned the company’s knowledge management system to simplify use and access, increasing billing cycle-time by 40%.

U.S FOODSERVICE 2004 – 2007

Project Analyst – Wixom, Michigan 2005 – 2007

Provided liaison and support to project manager and engineer in the implementation of the Red Prairie work measurement program and logistics suite labor software (LS-LM). Assume ongoing ownership and responsibility for training and maintaining the integrity of the LS-LM System.

• Managed project to ensure proper completion of project deliverables and documentation for the implementation of Red Prairie (LS – LM), resulting in a labor cost savings of 33%

• Monitor group performance to identify job functions requiring a standard audit to verify the accuracy of the goal time calculations.

• Acted in a super-user role for the Red Prairie (LS – LM) system post-launch for support, training, and troubleshooting in the warehouse environment

• Maintain the system files, including the job code file, warehouse map, machine type files, security files, and audit trail files.

• Managed strategic plans to develop effective solutions, and provide on-site follow-up to ensure milestones and goals met for the development and implementation of a new warehouse inventory management system, establishing consistency throughout the company’s satellite warehouse across the U.S.

• Increased throughput by 10% over a three-month period through process layout analysis.

Warehouse Supervisor – Wixom, Michigan 2004 – 2007

Oversaw a workforce of 90 employees in the selection and shipping of perishable product items in warehouse consisting of over 10,000 products.

• Devised and implemented a cross-training plan for new and current employees to improve throughput by 20% in all warehouse departments.

• Solely responsible for creating and maintaining a “paperless” office and creating a basic Knowledge Management System for the warehouse staff.

• Reduced delivery shortages by 5% through restructuring the loading process through S.W.O.T and work process analysis.

ORLANDO SENTINEL COMMUNICATIONS 1999 – 2004

Distribution Center Manager – Orlando, Florida 2003 – 2004

Managed warehouse operations for a newspaper distribution center. Supervised five district managers, two warehouse assistants and over 60 independent delivery contractors. Oversaw the distribution of 5 separate publications to subscribers and sales outlets.

• Integrated five distinct publications into a single delivery system resulting in timesavings of 20%.

• Project lead for the restructure and redesign of the company’s current distribution system, reducing cycle time for delivery by 25%.

• Decreased payroll costs by $17,000 annually through work process analysis.

Home Delivery Zone Manager – Orlando, Florida 1999 – 2003

Oversaw the distribution of the local newspaper within an assigned region. Supervised independent delivery contractors and monitored their delivery performance to over 50,000 customers.

• Chaired a committee to standardize and improve contractor-recruiting procedures.

• Co-chaired a committee to improve interdivisional communications within the circulation department.

• Trained the circulation department on basic communication theories and models.

• Reduced overall customer service complaints in the region by 20% creating and enforcing more stringent performance standards.

• Recipient of the Star Of Excellence Award from Orlando Sentinel Communications for successfully restructuring the regional delivery areas in February 2003.

Education

Walsh College; Troy, Michigan

Master of Business Administration

Michigan State University; East Lansing, Michigan

Bachelor of Arts in Telecommunication

Certifications

Project Management Professional (PMP) certification granted February 3, 2007.

Certification Number: 452355

Skills

Proficient in MS Office including Access, Visio, SharePoint, and Project; iGrafx Process; Daptiv; ACE Project; SQL Database; Open Workbench; Clarity; and Kronos.

Proficient in Red Prairie Digitalogitix Dlx Software (Super-user status)

Proficient in Selector Pro RFID technology

Proficient in Linear Programming (LP) and Critical Path Management (CPM)

Knowledgeable in Method Time Measurement (MTM) and Master Standard Data (MSD) labor management standards

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