Administrative Assistant Customer Service

Elnora D. Wilson

*** ********** ***., ***. #**

Chula Vista, CA 91910

Home: 619-***-****

OBJECTIVE:

contribution to the growth and profitability of the company.

SUMMARY OF QUALIFICATIONS

Extensive Office Administration, General Accounting, Inventory Control, Payroll, Database Management, and Customer Service experience including:

• Ability to manage/facilitate timely and cost-effective completion of multiple projects.

• Detail oriented, dedicated professional with problem solving skills, highly motivated self-starter and decision maker.

• Team player and capable of working independently in a fast-paced business environment.

• Computer skills included: MS Office (Excel, Word, PowerPoint, & Publisher), To obtain a challenging position within an organization where my knowledge and experience can be a valuable Windows, and WordPerfect.

WORK EXPERIENCE

Centerplate 2001 – Present

Concessions Cashier

Vending of food and alcohol at concession stands at Qualcomm Stadium,

And at the Convention Center when needed.

San Diego Marriott Hotel & Marina, San Diego, CA

1986 - 2010

Administrative Assistant

• Prepared payroll and employees schedules for two departments.

• Vendor account reconciliation for departments invoices.

• Approved and coded all hotel phone invoices and department related invoices.

• Purchase department supplies from corporate vendors.

• Maintained & prepared billing charges for the Accounts Receivable department to invoice groups

Staying at the Hotel.

• Maintained records of phone and internet installations for the Hotel Technology Director.

• Coordinated all custom key orders.

Business Center Secretary

• Assist guest with word-processing and personal computer usage.

• Faxing, copying, and various other general office duties.

• Creating posters and other visual aids for presentations.

• Renting laptops to hotel guests.

Communications Administrative Assistant

• Prepared payroll and employees schedules for two departments.

• Vendor account reconciliation for departments invoices.

• Approved and coded all hotel phone invoices and department related invoices.

• Purchase department supplies from corporate vendors.

• Written Analysis (Report) on group events after their departure.

• Maintained & prepared billing charges for the Accounts Receivable department to invoice Groups.

.

Communications Supervisor

• Answered incoming calls using a Meridian multi-line console and IBM computer.

• Monitored the hotel fire panel, paging system, and fax center.

• Programmed the elevator scroll, installed phones, opened phone lines.

• Hotel guest check in and out via phone or on television, and wake up call for hotel guest.

• Coordinated the hotel greeter program.

• Coordinated the Daily 15 Minutes of Training program for hotel employees.

• Supervised approximately 30 hotel operators.

• Trained all department new hires, both employees and supervisors.

San Diego Mini Tours, San Diego, CA 1983 - 1986

Reservations Agent

* Booked and sold tours from various Hotel lobbies.

* Booked and confirmed tour reservations.

* Assisted the concierge of the hotel we were in at the time, with guest relations.

*

Worked as Licensed Practical Nurse from 1972 until moving to California.

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