Customer Service Medical
Resume:
Andromeda Meridith-Webb
**** ********* ***. *******, **. 38111
e-mail: *********.****@*****.***
SUMMARY OF QUALIFICATION
Receptionist, Help Desk Clerk, Customer Service, and Call Center: Inbound/Outbound.
MS Words, Excel, Outlook, PowerPoint, Med soft Office Hours, Medical Management, Knowledge Sphere (RWB) Recruiter Work Bench, Baan and B2Win software. Medical Office Professional, Medical Record Clerk: Scan Images, PBX Operator, CPT& ICD-9 Coding, and Medical Terminology. Knowledge of HIPAA and PHI compliance, ability to prioritize, organize, problems solve, meet deadlines and goals.
PROFESSIONAL EXPERIENCE:
Conifer Health Patient Access Rep 2011-2011
Responsible for obtaining complete and accurate demographic including patient interviews, physician offices and in-house departments performed pre-certification, credit referral or deposit collection and enter data in computer and thoroughly documents any incomplete admissions/registrations.
UT Medical Group Front Desk August 2010-2010
Greets patients and visitors, verifies patient information in the IDX system using Touch works software. Performs automated appointment scheduling, registers patients and updates demographic information. Maintain patients: medical charts and receives co-payments for the visit. Effectively checks out patient by: schedule return appointments, procedures, collect and post co-pay and self-pay balance, code accurately and complete encounter forms.
UT Medical Group Call Center Rep 2008- 2010
Screen and route patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database. Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to clinic protocols. Ensure accuracy of data input with scheduling, registration, and effective interpersonal and communication skills.
Remedy Select Purchasing Administrator 2007-2007
Responsible for handling customer calls in a professional and friendly manner. Distribute customer requests to service representatives, communicating parts and services, order entry, report discrepancies, and communicate delivery status. Maintain and report on any extension on purchase orders received.
Spherion General Clerk 2005-2007
Work on premises @ Jabil Global, with all level of management and over 700 employees. Answering phone, greet/direct applicants. Coordinate all document for orientation, conduct reference and skill test, social security verification via on-line/ fax, enter new orders, deactivate badges, terminate assignment, and all filing. Pre-screen applicant, schedule interview, submit daily and weekend report-using Excel. Prepare documentation for job fair and customer service.
Elder Care Social Service Office Coordinator 2004-2005
Work solo answering incoming calls, while coordinating daily manifest route order and dispatch to driver for client pickup/return visit. Process incoming/outgoing mail; maintain time and attendance records of new employees. Customer service: resolved customer complaint. Establish and maintain functional files.
Bowden Internal Medicine Lead Front Desk 2002-2004
Elder Care Home Health Receptionist 2001-2002
Bryant Family Practice Front Desk 2000-2001
EDUCATION:
LeMoyne Owen College B BA-HR 2009- Graduate May 12, 2012
Global Business Environment Organizational Communication
Business Legal Environment Business Statistic Managerial Marketing
Labor Relation & Negotiable Skills HR Management / Strategic Staffing
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