Sr technical support executive/Sr system administrator

Appasaheb K Rajput

Phone 922*******

E-mail *************@**********.***

Objective To get into a responsible position in System Administration and work in a dynamic environment having vast growth potentials to continue my skills & expertise for the growth of the organization.

Professional experience June’09 to Till date Byzan systems Pvt. ltd. Mumbai as Sr. Technical support executive.

At client side Tata consultancy services Ltd.

Application Support Executive

Installation, Upgrading & Configuration Windows (2008/2003/2000/Advanced/XP/professional) Server.

Installation, Configuration SQL server 7/2000/2005, oracle 9i, oracle 10g, lotus notes, outlook and other desktop applications.

Preparing daily,weekly,and monthly mis reports(expertise in TSQL,Excel, ACCESS)

Implementing Security configuration, patch Management & Documentation.

Monitoring Windows Server, SQL Server (DBA related activities) & maintain server’s availability.

Familiar with Installation of file server, print server, Active directory DNS and DHCP.

Installation and configuration of antivirus software and safe boot for data encryption.

Install and configure different B2B applications and co-ordinate with L2 support team for different issues related to this application.

Installation and configuration of VMware, citrix(Xenapp 5.0), IPLC phone.

Maintenance and troubleshooting of Citrix Server farm running physical & virtual Windows 2003 servers for production, QA/Test and Disaster Recovery (DR) environment.

Support IIS, Citrix, MS, Application Support and troubleshooting in Citrix farm.

As part of On-site Technology team, Track VDI related Issues and follow-up until closure with the defined escalation matrix.

Inventory management -: manage and update inventory of all assets(PC,server,printers,scanners etc)

Also close user requests or problem tickets (Using GHD Tickets) in given SLA. Depending on severity of raised incident tickets, will take care to resolve ticket in give SLA.

Also follow escalation matrix properly for any incident/issue and handle desktop related issue.

Coordination with various vendors & Internal IT team for successful implementation of projects.

Also have Supported (installation and configuration) 40 web based client application for TCS eServe Ltd.

Citi-docs support-: application support and server administration for countries- Algeria, Bulgaria, Israel.

Also worke d in TCS Application projects Team to support Applications and Database support to Applications like Access control system,Vechicle management(Drop of employee),HRMS(HR application).

Technical support for US Risk Analytics dept.-: LAN, WAN and Voice, application support.

Right-Fax Administration (Fax Server Package from Captaris, U.S.).

• Right Fax Server maintenance, upgrading, client installation & Configuration at Mumbai as well as Chennai.

• Monitoring Right Fax Server & maintain server’s availability

Server Hardware

Installation & Troubleshooting of hardware on different make of server’s i.e. Compaq 2500/3000/ML570/DL380, DL380 G2/G4/G5.

Projects

1)Right fax implementation

A) Chennai Right fax implementation

Installation and configuration of Windows server 2003, SQL Express 2005, Rightfax 9.3.

.Up gradation of version-Up gradation of version from 9.3 Fp2 to 9.4 Fp1 has been done.

B)Mumbai Right fax implementation

Version up gradation has been done from Right Fax 8.0 to Right fax 9.3FP2.

Right fax database up gradation has been done from SQL 7.0 to SQL 2000.

2)Chennai Work flow project

Installation and configuration of work flow application and database on Chennai Right fax server and on client and tested successfully.

3)Alchemy Project

Alchemy (Rala) has been installed on Chennai as well as Mumbai server for archival of old faxes to reduce utilization of disk space. Has been implemented and tested successfully with the help of Rincon.

4)Database administrator

Also provide DBA support to Live databases for citiservice Unit.

4)IVR Application support

Also provide IVR(interactive voice response system) application support to citiservice Unit.

2) Apr 2008 to May 2008 Duarz consultancy Pvt. Ltd(R Roll consultancy Pvt Ltd). Mumbai as system administrator.

At client side CGSL Ltd. Formerly known as eServe International. Ltd.

(a member of Citigroup).

3) Nov 2006 – Apr 2008 Innovative Systems Mumbai as software support engineer.

At client side Citiservice (Citigroup Global services Ltd.).

4)Docsys Software Services Pvt. Ltd-Mumbai

• Docsys Software Services Pvt. Ltd. (a member of Xerox Modicorp Ltd.)

At BPL mobile communication Ltd.

System & Print-Server Administrator

• System Administration and planning recovery activities in 24 x 7 Environment.

• Installation, Configuration & Troubleshooting of servers, workstations hardware and software.

• Implementing of security update & settings on servers and workstations.

• Installation, Configuration & Troubleshooting of Printer Hardware and software.

• System Maintenance, backup, restoration, writing scripts and scheduling automated jobs on print servers.

• Technical expertise in Microsoft Platform (Windows 95/98/NT/2000/XP), Sun Solaris Platforms (5.6/5.8) and Hp-Unix.

5) 2001 – 2003 Printech Services Pvt. Ltd. Mumbai

• Printech Services Pvt. Ltd. (Authorized Dealer of Wipro Pvt. Ltd.)

At client side BPL mobile communication Ltd.

Print-Server Administrator

Education 1997 – 1999 Bachelor in Science (B.Sc)

Shivaji University (Kolhapur.)

2000 – 2001 Advanced Diploma in computer software

application & Analysis From

Maharashtra state Technical board.

MCP (Windows server 2003), CCNA.

Professional Skill Languages VB 6.00, C programming.

Database Excel, DBMS(Foxpro2.5),Oracle 8I/9i,Ms SQL

server 7/2000/2005

Operating systems Windows server 2000,Windows server 2003

Windows 95/98/XP/Professional.

Security clearance Done By Quest Security & Document Checker. One of Leading Security & Document Verifier.

Date Of Birth 1st Jun 1976.

Languages English, Hindi and Marathi.

Hobbies Reading Books, Cricket.

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