Technician Customer Service

Resume of Douglas Lewis

Technical Summary:

Serviced, installed, programmed, troubleshot, and maintained Burglar Alarm Systems, CCTV, Access Control, PBX phone systems, IBM Point of Sales Systems and audio switching systems. Provided Technical support to various store locations for the above mentioned products. Maintained a high level of customer service as well as constant, professional intercommunications with managers and associates. Certified as an Audio / Video Repair Technician.

Qualifications:

• Extensive knowledge and experience in the Electronics Service Industry. Burglar alarms, security systems, television, computers, Wi-Fi networking, and audio / video equipment.

• 25+ years of experience in technical support for store operations, burglar alarm systems, CCTV, point of sale systems, audio / video systems, and television repair.

• Certified Repair Technician with audio / video switching equipment.

• Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.

• Ability to read and use schematics for modifications and repairs.

Technical Experience:

2011 Juan Meza Installations

Alarm Service and Installation Technician

Installation and service of Burglar Alarm Systems for residential clients in the Greater Los Angeles/Orange County areas.

• Installed wireless systems including DSC SCW 9047 in customers’ homes.

• Programmed and verified all zones were operational and met customer’s needs.

• Serviced and troubleshot existing residential alarm systems.

2008 to 2009 Qualxserv, Portland, OR

Field / Alarm Service Technician

Responsible for Technical Support and repair of store equipment for all Circuit City Stores in Oregon and SW Washington.

• Supported, serviced, and repaired electronic equipment in all stores including; burglar alarms systems, CCTV, access control, Wi-Fi networking, Internet connectivity, POS systems, and security equipment.

• Trained new technicians for States other than Oregon.

• Ability to communicate and interact with upper management and team associates.

2005 to 2008 ADT, Portland, OR

Field / Alarm Service Technician

Responsible for Technical Support and repair of store equipment for all Circuit City Stores in Oregon and SW Washington.

• Responsible for service and installation of Commercial Burglar Alarm systems, POS systems, security cabling, Wi-Fi networking, Internet connectivity, and CCTV for new stores in Oregon and SW Washington.

• Installed security cameras and monitors for Sylvan Learning Centers.

• Supported and repaired Electronic Equipment in all stores for POS and normal electronic business operations.

2002 to 2005 Circuit City, OR

Field / Alarm Service Technician

Responsible for Technical Support and repair of store equipment for all Circuit City Stores in Oregon and SW Washington

• Supported, serviced, and repaired electronic equipment in all stores including; burglar alarms systems, CCTV, access control, POS systems, and security equipment.

• Trained new technicians for markets outside of Oregon, i.e., Washington and Arizona.

• Communicated and interacted with Upper Management and team associates.

2002 to 2004 Television and Audio / Video Technician

1999 to 2002 ROLLIE AND BILLS TV, Gresham, OR

Television and Audio/video Technician

1992 to 1999 QUALITY TV, Gresham, OR

Owner and Main Technician of a Television Repair Facility

Education and Training:

1970 to 1973 Cypress College

• ADT – Alarm and Security Systems Training.

• Received training and updates from manufactures Panasonic, Sony, Mitsubishi and Samsung on new audio / video products.

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