FELICIA WILLIAMS

***** ******** ***, ***** *******, Ohio 44137

216-***-****

pp75yt@r.postjobfree.com

Objective:

To obtain a position with a company in a challenging environment to achieve the company goals

Experience:

Cuyahoga County Establish and maintain effective working relationship with Consumers.

Dept. of Disabilities Organize and prioritize work and meet critical deadlines.

Adult Program Specialist Community service and support to meet individuals’ needs

2008 - Present interpret, explain and apply policies and procedures to the board’s mission.

Option for senior Maintain the client in a safe and health environment. STNA Standards.

Cleveland, Ohio Promote client health and emotional well being by the program guideline.

STNA Support family caregivers by providing needed in-home care and respite

2003-2009 inform home care program manager of emerging client problems or need

Felicee little lambs Duties include supervising, and teaching children in preschool level class

Cleveland, Ohio business and management abilities to operate self employment business

Child Care Provider Keep records on individual children, daily observations and information

1998 - 2008 Support children’s emotional and social development to positive concepts

Active Response Sales and marketing representative help customer for lower percentage rate

Westlake, Ohio Contacting private individuals by telephone in order to solicit service Telemarketer Explain multiple services plans and answer customers questions

1995-2003 Daily contact with customer to ensure their plan and problem are solve.

Clifton Phone Provided professional communications support to local and international staff.

Cleveland, Ohio Welcome, handle, and direct customers to appropriate area of concerns

Operator/Receptionist Scheduling client appointments organizing telephone conference calls.

1988 - 1995 Will provide timely and accurate resolutions for any task or problem issues.

Education Skills

Cuyahoga Community College Typing 45 + wpm

1985-basic courses Office Machines PBX, Fax, Computer

2002-court reporter Microsoft Works

2012-basic courses