Customer Service Sales

Randa Knoepfel

*** *** ***** *****

Milford, PA *8337

570-***-**** E-Mail Address: ***********@*****.***

BOOKKEEPER / CUSTOMER SERVICE REP 20 YEARS’ EXPREIENCE

Polished, professional customer service rep offering:

20 years of experience providing customer support in busy call center environment for major business operations.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic- relationship/partnership-building skills-listen attentively, solves problems creatively, and uses tact and diplomacy to find common ground and achieve win-win outcomes.

KEY SKILLS

* Office Management * Report & Document preparation * Sale * Microsoft Office Suite * Budget * Financial Planning * E-mail * Staff works * Inbound calls * Faxing * filing * Meeting & Event Planning * Training* Outlook * Windows 7 & XP * Policy Updates * Time and Attendance * Team work * People Soft * Scheduling * Time management * Customer Relationship * Training * Fast learner * Speak English & Arabic * Great Organization * Staff work * Typing *

EMPLOYMENT HISTORY

Customer Service Representative

2006-Present, Lowes Home Center Inc. Matamoras, PA 18336

Handle customer inquiries, complaints, billing questions and payment/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Key accomplishment:

Helped company attain the highest customer service rating (as determined by external

Auditors) earned 100 % marks in all categories including communication skills,

Listening skills, problem solving and politeness.

Bookkeeper Representative

1996-2003, Hoffmann’s Bakery, Hackettstown, NJ

Provided support to the front end as a Front desk Manager/Bookkeeper.

Handled all incoming calls from policyholders of small businesses, Managing Account receivable, responding to inquiries, resolving problems and correcting errors.

Key accomplishment:

Co-developed on-the-job training program that reduced training time from eight weeks to

Five. Contributed to an 8% sales increase in 1998 by improving lead-generation and sales-

Tracking techniques.

LANGUAGE SKILLS

English/Arabic

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