Analyst

Location:

Posted:

December 20, 2007

United Health Group – Hartford, CT

HISTORY Business Analyst – Employer eServices.com September 2006 – Present

• Managed 20 projects from inception to release through the SDLC in 10 months

• 100% of assigned projects met deliverable deadlines to technology

• SOX compliancy met for every deliverable

• UAT Lead for three of six releases in 10 months

• All projects estimated to 95% accuracy

• Trained and assisted transition of new team members

• Led functionality demos of the web portal to internal and external users

eServices Customer Support Analyst January 2006 – September 2006

• Respond to incoming calls to resolve technical issues pertaining to two web portals

• Perform an array of projects that aid in the integrity and performance of the portals

• Developed automated webpage to aid with portal registration

• Updated the existing registration form with VB Script to insure accurate submissions

• Used QuickTest Pro to eliminate numerous man hours by creating automated scripts to process numerous tasks and analyze data

• Assist and support Tier 1’s email requests by making outbound calls to end-users

AT&T Communications – New Haven, CT April 2001- January 2006

Sales and Service Representative

• Responded to customer requests to install, change, or remove service and equipment

• Created and conducted a DSL/Home Networking class which included hands on training of hardware and software of a PC and the setup of a home LAN

• Created and implemented recording and tracking of monthly sales and performance

• Participated on the “Professional Desk”, to work with other team members to resolve issues beyond the normal specifications of the job

Home Depot, Inc. – Orange, CT August 1999 – March 2001

Sales and Merchandising Associate

• Responsible for monthly and daily inventory, customer service, and new hire training

• Worked with store and risk management teams to implement workshops and policies on safety for customers and employees

• Developed a cross merchandising system to increase sales in high churn items

American Skandia – Shelton, CT May 1999 – September 1999

Annuities Associate

• Maintained customer annuity and beneficiary records

Transitioned storage of customer accounts and records from paper to an electronic format, enabling easy access for both the company and customers