Customer Service Training

Barbara G. Neal

**** ********** **. ************@*****.*** Cell: 901-***-****

Memphis, TN 38125

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• Dedicated worker with 24 years of experience in manufacturing -production/distribution.

• Respected worker and leader in the office environment; Possess a shared enthusiastic commitment to the company i have worked for as a key dedicated worker to achieve company goals. Always strive to lead by example to ensure an effective employee relationship, execute safety, quality and company operations policies.

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Areas of Expertise

Account Specialist II/ Senior Customer Service Rep Lead/ Admin. Production Control Lead /Scheduling Clerk Lead/ Liaison/ Inventory Control Lead /

Data Order Entry Lead (Domestic & International)

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Professional Experience

Technicolor Memphis, TN $39,000 10/1987 to 02/2012

Trained and assist in working all departments. Back up to all office supervisors positions. As a lead, trained and supervised 20 + Data Entry Clerks, Senior Customer Services Reps and Schedulers. Fostered an environment where employees are motivated to work well together as a team and deliver top work performances.

• Managed relationship with customer and their partner as a primary point of contact related to their product.

• Initiate and follow up on product transfers between facilities and customer directed material shipments requests.

• Enter shippers into the system then follow up to ensure they are shipped and delivered on time.

• Participate in conference calls to give status updates on product deliveries and/or issues.

• Coordinate resolution for inventory questions, receiving questions, inventory discrepancies or defective issues.

• Identify opportunities, problems and trends for customer orders.

• Attend production packaging meetings for updates on completion of finish goods.

• Issue replacement orders for product short (missing).

• Update SAP with order due date, planned workable date, scheduled eta date and F9 notes.

• Provide feedback during meetings which influence improvements to company work methods.

• Generate, prepare and distribute reports to customers and internal departments.

• Provide support and back up to other members of the office team.

• Analyze and prioritize the releasing of orders from Legacy to CSW.

• Dispatched orders, in a form of packing slip, to a MT691, Mannesmann Tally computer.

• Input product received into WMS Pal System.

• Generate Shipper's Export Declaration papers and Commercial Invoices.

• Track shipments (POD REQUEST), file claims.

• Issues credit to customers.

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Education and Training

Shelby State Community College Memphis, TN 1980 to 1981

Training: Completed course in Technicolor 2010 Interim Supervisor Boot Camp, Trained to using the Automated External Defibrillator (AED). Certified Cardiopulmonary Resuscitation (CPR). Completed courses and seminars in Leadership & Supervisory Skills for Women, Creative Supervision, Safety and Time Management & Leadership. Community Emergency Response Team Training (CERT), Fire Extinguisher Fight or Flight NFPA-FL-80. Microsoft Office Applications: Outlook, Word, Excel & PowerPoint.

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