Windows Server Administrator

ALLAN KELLER, P. ENG., MCSE

**-** ********* ****, ******** Hill, Ontario, L4C 5H1

Home: 905-***-****

Email: *******@******.***

PROFILE

A process-driven, problem-solver with 16 years’ experience in system administration, determined to seek simple and effective solutions to solve both technical and client issues and concerns. Recognized as having a detail-oriented, analytical approach to work, with a high level of technical competence, a strong commitment to high quality results delivered on time and within project scope. Key strengths include accuracy and efficiency, working effectively with a wide range of employees and leaders, adaptability, project management and organization skills, and technical writing.

PROFESSIONAL EXPERIENCE

EDS Canada/Hewlett Packard 1998 – 2011

Infrastructure Specialist/Technology Consultant III

Supporting: CPR, Alberta Registries, EAS/HPAS 2009 – 2011

Infrastructure Specialist, Supporting: Stelco (US Steel Canada), MPAC, CIBC 2005 – 2007

Managed and maintained client file servers (Dell, IBM, Compaq, HP) running Windows NT, 2000, 2003, 2008

Preserved Windows server integrity and 99.95% ‘up time’ to minimize any negative impact to clients’ business

Co-ordinated monthly server patches with clients to improve reliability and security while accommodating the client

Responsible for 60+ servers for multiple clients – Operating system, Active Directory, Security, DNS, DHCP, Shares, Disk quotas, DFS

Maintained fault tolerance and redundant systems through automated alerts and log investigation to further ensure server up time

Responsible for over 200 servers while on 7x24 on-call pager duty to minimize impact of a failure

Managed small projects involving server policy and software compliance, network security, and software distribution resulting in adherence to corporate standards and facilitating the support and maintenance of file servers

Mentored and trained new remote team members through remote control and Net Meeting sessions to transfer knowledge and quickly bring the new team members ‘up to speed’

Aided in the seamless transition of support for new servers by ensuring that incoming servers were compliant with our support requirements (drivers, agents, settings, patches)

Conversion Response Team Member, Supporting: Bank of Montreal 2007 – 2009

Project to convert the Operating System on over 4000 workstations to standardize the computer desktop environment

Perform change management, update conversion plan, and communicate to affected staff to track project changes for scope management

Expedite day-after-conversion support for users by chairing morning meetings (8+ participants) to determine support staff focus

Ensure changes are made in a timely fashion and affected staff are informed by creating and maintaining change control procedures

Automate documents through scripting to increase efficiency, improve functionality, decrease possibility for errors, and to detect errors otherwise missed

Reduce downtime and increase customer productivity by dispatching conversion issues to appropriate support teams for quick resolution

Upload documents to a SharePoint site to ensure accessibility to the most current documents

Leverage knowledge of team members to speed up problem resolution by maintaining a knowledgebase spreadsheet

Ensure accuracy of database information used for asset tracking, scope management, and milestone confirmation

Maintain daily and weekly statistics spreadsheets to keep managers informed of the project status

Produce incident summary reports for bi-weekly client meetings using Crystal Reports to indicate to the client our ability to reduce and resolve incidents

Track service level compliance through incident management using viaTIL (a Remedy product)

Trained and participated in a cooperative learning Project Management course to better understand project management

Infrastructure Analyst, Infrastructure Specialist, Supporting: Xerox 2001 – 2005

Managed a team of 5 administrators during the quick and efficient upgrade and deployment of over 1700 computers in order to implement a new corporate standard to facilitate support

Developed and implemented computer and network-related projects including: SAN configuration and disk allocation, backup/restore tape library requirements, and rack rewiring/reorganizing

Prevented data loss by monitoring and maintaining the SAN environment to ensure RAID 5 fault tolerance complete with hot spares

Established, monitored, and maintained a backup plan using ARCserve

Created two workstation images (Windows 2000 and Windows XP) for use in ‘demo rooms’ in which client was able to showcase their latest products and services to prospective customers

Created workstation and server images for the disaster recovery action plan

Automated workstation deployment and patch application processes which increased reliability and consistency and decreased deployment time

Automated application installation which resulted in fewer deployment errors and faster turnaround

Built servers – racked hardware, installed and configured operating system, and installed and configured applications based upon corporate installation guides

Performed tier 3 and tier 4 technical support

EDUCATION AND TRAINING

Professional Engineer (P. Eng.) (1990)

Microsoft Certification:

o MCSE NT/2000 (1998/2001)

o MCDBA (2003)

o Certificate of Excellence – Microsoft 2008 Winter Scripting Games (2008)

Sun Certified Java Programmer (SCJP) (2004)

NetWare Certification:

o MCNE (1999)

o CNE5 (2000)

Lean Six Sigma – Yellow Belt Training (2004)

PERSONAL EXPERIENCE

Designed, programmed, and maintained a packaging audit record keeping system for an environmental consulting company using dBase for DOS, dBase for Windows, and MS Access which involved programming graphical forms and reports as well as using SQL queries as data sources where it was more efficient to do so

Programmed micro controllers as a hobby for a variety of tasks including an automated timer, beats-per-minute counter, capacitance/inductance meter

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