Customer Service Medical
Resume:
Angela M. Jolly
***-* ******* ****, ********, NC, 27263
*******@****.***
________________________________________
OBJECTIVE
To obtain a position with a health care organization where I will be able to utilize my medical office knowledge and other skills within this multi-faceted facility.
EDUCATION
Guilford Technical Community College, Jamestown, NC
Associate in Applied Science, Medical Office Administration Program
Current Program GPA of 3.7, President’s List, Anticipated 5/2012
CPR/AED/First Aid Certification through the American Red Cross, 1/2012
Direct Care Worker Certification, 8/2005
High School Diploma, 5/1989
SKILLS
Accurate use of ICD-9-CM, HCPCS, and CPT manuals
Strong knowledge of medical, anatomy, and physiology terminology
Proficient with Microsoft Word, Excel, Access, Publisher, PowerPoint, and Quick Books Pro
Knowledge of multi-line telephone system, filing, record maintenance, and office equipment
Type 55 wpm accurately
WORK EXPERIENCE
O’Reilly Auto Parts High Point, NC 12/2005-3/2010
Installer and Paint Specialist
Provided automotive paint and parts sales, service, and education to both retail and professional customers
Individually sold over $150,000 of inventory in 2008
Performed store management tasks as needed
Received the Bronze Shamrock Award in recognition of providing excellent customer service
Auto Zone High Point, NC 10/2003-12/2005
Customer Service Specialist
Provided excellent customer service to retail and commercial customers
Assisted with collections of unpaid accounts
Used multi-line telephone system
AFFILIATIONS
Phi Theta Kappa, Alpha Pi Alpha Chapter, Member ID 244****-****-present
American Association of Professional Coders, Member ID 012*****-****-present
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