Solution Architect / Project Manager
Resume:
MIKE WALLACE
***************@*****.***
http://www.linkedin.com/in/mikewallace7777
*** ******* ***** ****: 215-***-****
Lansdale, PA 19446 Cell: 215-***-****
PROFILE
Known for creative thinking, exemplary work ethic, and an understanding of delivery constraints and market requirements necessary to grow revenue and achieve high marks in customer satisfaction. Personal blend of leadership and technical knowledge combined with a solid experience and the vision of how to maximize new opportunities through established and emerging technologies. Exceptional communicator, adept at interpreting and conveying complex business and operational data to technical and non-technical stakeholders at all levels. Builds and directs high performing teams, providing clear direction, communication and management of team objectives, budget, workflow and performance. Core competencies include:
• Project Management • Budgeting, planning and variance analysis
• Supervision and Team Building • ITIL V3 certified
• Analytical and Problem Solving Skills • Change management
• Expert in MS Word, Excel, Access, Project, Visio and Power Point • Cost Reduction/Expense Control
PROFESSIONAL EXPERIENCE
DECISION ONE, Devon, PA 2006 – 2009
Senior Solution Architect
Proactive product line owner responsible for optimizing a product market position and financial return across its life cycle including discovery, design, and delivery phases. Utilized results-driven, logical and methodical approach to coordinate resources including pricing, operations, legal and other disciplines, to develop a technical solution. Engaged to manage complex Requests for Proposal (RFP) responses and submissions detailing opportunity specific requirements and developing solutions to provide the best service possible. Provided project leadership in all development phases from initial discovery through contract execution.
Determined and decisive; uses initiative to develop effective solutions for PC field break/fix services, installations, moves, adds, and changes (IMACs), deskside support, asset management services, and help desk operations. Adept with Microsoft Access, Visio, Project and Excel. Frequently called upon to manipulate and analyze customer data and act in a consultative role for other groups within Decision One. Other responsibilities include managing internal projects and processes improvement initiatives. Developed reports and material for presentation to clients and internally to the Vice President of Operations, CIO and CEO.
Key Job Responsibilities:
New Product Planning- assessment, feasibility, definition and approval of new product ideas
Assist sales executives with the technical aspect of solutions for national and international offshoring opportunities
Analyze and document client requirements and developing the best solution to fit their needs
Provide GAP analysis, assessments of needs, operational risk, and profitability reports of solutions
Coordination of other technical resources as necessary to exceed customer expectations
Managed the Request for Proposal (RFP) response process, proposal development and client presentations
Statement of Work (SOW) negotiation and development
Post-launch Product Management / Project Management
Strategic management of growth and mature product lines already in the market.
Achievements:
Lead Solution Architect responsible for development of the service program for the National Rail Corporation (Amtrak) multi-sourcing initiative.
Lead Solution Architect responsible for development and implementation of In Store service depots for a major office supply retailer
Developed a Price Per Event service program for a national service provider
Developed processes and applications to streamline internal analytics for RFP responses.
Responsible for responses to International / Offshore RFPs
2007 Decision One Circle of Excellence award winner
ITIL V3 Foundation Certificate in Service Management
PAGE TWO MIKE WALLACE
PROFESSIONAL EXPERIENCE CONTINUED
CORNERSTONE SOLUTIONS ALLIANCE, King of Prussia, Pa 1998 – 2006
(Formerly The McNeal Technical Group)
Vice President, Technical Services Director
Promoted due to exceptional work in my previous role. Additional responsibilities in my new role included supervising teams of consultants providing a technical resource to clients ranging from small firms to Fortune 500 companies. Coordinated in-house staff and outside consultants for projects from network installation and upgrade to system migration to WAN implementation. Managed teams to provide PC and network support including hardware troubleshooting and support of Microsoft Office Suite, Desktop Operating Systems, Windows 2000 Server, Windows 2003 Server, Active Directory Services, Exchange Server (5.5, 2000 & 2003) and network security.
Provided analysis of the operation and performance of key business information systems. Implemented solutions enabling clients to identify, create and produce reports from a variety of sources. Provided clients assistance with data analysis, software and hardware systems selection, and training tasks. Coordinated with in-house IT staffs to manage IT efforts in planning, budget, audit, and sharing of best practice efforts.
Project Manager with primary responsibility to act as the main point of contact for our clients for all aspects of project requirements. Other duties included creating and managing projects plans, staffing/manpower allocations for projects and support contracts, created functional requirements documents and test plans. Also integrated new technology with legacy systems and the development of custom database applications.
Accomplishments:
Project manager for the configuration and installation of flat panel plasma systems for a major convention and entertainment center. The system incorporates specialized computers to remotely manage the display of meeting schedules, full motion videos, ads, and live video feeds.
Project manager to develop area analysis and reporting functions for a major healthcare facility. The project integrated CAD documentation and several databases to provide a variety of reports used for Medicare auditors.
Developed custom database application to track financial, construction, real estate and maintenance information for a major bank’s new branch locations
The McNeal Technical Group, Bala Cynwyd, Pa 1994 - 1998
Technical Services Manager
Project Manager heavily involved in the support of a wide range of clientele. Lead consultant responsible for hands-on management of multiple client operations of various sizes and levels of complexity. Handled a full range of tasks including, user desktop issues to database development to network management and troubleshooting. Provided technical assistance to a team of sales people. Prepared and presented solutions to clients to allow them to expand their infrastructure as well as maximize existing technology.
Accomplishments:
Computerized and streamlined the file and data handling processing of multiple small and medium sized companies.
Led a team of consultants to provide on-site and remote support to ensure an uptime rate of 98% or better.
Resolved system bottleneck issues through network migrations, reconfigurations, integrations and troubleshooting. Delivered measurable efficiency / performance improvements from 25% to 200%.
THE MCNEAL TECHNICAL GROUP, Bala Cynwyd, Pa 1990 - 1994
Cad Specialist / Technician
PAGE THREE MIKE WALLACE
EDUCATION
B.S. of Architecture, TEMPLE UNIVERSITY, Philadelphia, PA
REFERENCES
Rob Sullivan
Chief Information Officer
Decision One
Kathryn Alexander
Senior Vice President of Sales and Marketing
Decision One
Bill Comfort
Vice President of US Operations
Decision One
Louis Velez
Building Manager
Rohm and Haas Company
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