Sales Quality Assurance

Terry Sawyer

**** ********* **

Belmont, MI *****

Home 616-***-****

*****.******@*******.***

Indiana Chair Frame - Account Executive Government Sales, Middlebury, IN - 2007 to 2011

• Average increase in sales over yearly budget of 12%

• Responsible for business development and strategic relationship management at all levels of Correctional Industries for mid west and east coast regions

• Conduct market research to identify potential opportunities for business growth and development. Including new contract development while maintaining existing relationships and contracts

• Specify development specifications for new products and associated contracts

• Development of bid quotations for all products and contracts

• Engage new and maintain existing customer relationships to identify customer needs and promote new/existing product lines

• Technical sales calls to manufacturing facilities and assistance in identifying improved methodologies and product training

• Implemented continuous competitive analysis review to insure market trends and areas for improvement

• Develop and implement territory budget to insure cost control and the most efficient use of company resources.

Adwood Corporation Midwest- Regional Sales Manager, High Point, NC - 2004 to 2007

• Average increase in sales over yearly budget of 8%

• Increase market share through direct and dealer sales

• Develop and implement a strategic sales plan to accommodate regional needs

• Managed multiple projects and operations to insure increased sales and customer support and satisfaction

• Complete continuous research analysis of international trends and implications for the Midwest

• Competitive analysis of market, customer, budgetary and environmental impacts

• Created distribution network, including training and quality assurance

• Engage distribution sales teams to identify leads, assist in sales calls and develop strategic relationships with the distributors customer base

• Created and maintained territory opportunity list

• Continuous evaluation of contracts to maintain optimum profit margins

• Identify, in conjunction with customers, individualized specifications for the most effective, efficient and profitable outcomes for all parties

• Continuous quality assurance internal and external to the company to insure customer satisfaction

• Provided to senior management, monthly sales forecast goals revenues and attainment

IMA America Corporation - Product and Project Manager, Grand Rapids, MI - 2001 to 2004

• Managed multiple installation projects from single line operations to complex multiple operations

• Coordinated all aspects of projects from cradle to grave

• Developed and implemented strategic sales plan on an international level

• Responsible for reporting market trend and competitive analysis to ownership internationally

• Develop and implement distributor training programs

• Created and maintained inventory, order confirmation and purchase order systems, which included technical data and price accuracy

• Technical direction and support for outside sales team

• Analyzed barriers and opportunities to solicit and address customer needs

• Served as trade show coordinator and all that goes with that

Wadkin NA - Regional Sales Manager, Greensboro, NC- 1998 to 2001

• Developed and implanted plan for increase in sales and customer satisfaction resulting in the largest percentage sales increase in company history $1.1M to $2.8M

• Traveled extensively working in conjunction with dealers to identify leads, close order and maintain relationship s with customers

• Created distribution network sales forecast and goals

• Identify business and sales pipeline opportunity list

• Implement quality assurance and improvement plan to ensure customer issues resolution

EDUCATION AND TRAINING

ALBION COLLEGE

ORGANIZATIONS

MEMBER OF THE FRATERNAL ORDER OF POLICE GRAND RAPIDS LODGE #97

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