Customer Service Project Manager

RICHARD B. RILEY

*** ******** ** # **, ********* TN 37221 Cell: 615-***-**** E-mail *********@*****.***

OBJECTIVE

to obtain a position as a security installer that will allow me to utilize my extensive knowledge in installation, technical and customer service experience.

BACKGROUND

organized, detail oriented, and self motivated. Over 15 years technical and customer service experience Effective problem solver, team player, and proven leader.

EXPERIENCE

All Tech Electric LLC

Low Voltage Project Manager

Responsible for daily operations of all low voltage projects including walking and bidding jobs to hands on completion of work. Example of jobs in which I am responsible for, access control, security, fire alarm, cctv, nurse call, audio/video, data, phone systems. Examples of structures are residential, commercial, and industrial.

Southeastern Sound, Nashville, TN

Lead Service Technician 2008-2011

Responsible for keeping open relationships with the customers and maintaining a professional appearance under strict deadlines.

EST Fire systems- Quick start, EST 2, EST 3 and IO 64 and 500

Dodd Electronics, Nashville, TN

Lead Low Voltage Technician 2007-2008

Responsible for day to day operations of commercial and residential jobs which included estimates, material, hours of labor, finding the right people to run job. Security systems, fire systems, access control, cctv, and audio and video systems.

Creative Alarms, Nashville, TN

Senior Technician, 2005 - 2007

Field installation/troubleshooting and service of security, fire, cctv, access control for commercial, residential and industrial buildings.

United States Army 2001-2004

Mos-35 foxtrot-Electronics Repair. Field servicing of night vision goggles, metal detectors, radioactive detectors, hand held radios. Circuit board repair, wiring racks, fiber optics repair and setting up network and radio systems.

Schools

Motlow Community College-Seminole Community College

A.A. Degree in Electronics

Additional Training

• Nicet Level 1 in Fire Alarms

• Bending of conduit ” to 1”

• Trained in Honeywell, DSC, EST, GE

• Silent Knight School 1998-1999

• 15 years in low voltage service and installation

• CCTV, Security, Fire, Home Audio/Video and Access Control

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