Kevin Resume

Kevin G. Collings

**** ***** *** *****, ** ***** ******@*****.*** 718-***-****

Objective

Professional Technical Support Person with 10 yrs experiences working in the IT Field for industry leaders such as:

 Ernst & Young, Martin

 Progressive LLC, Citigroup,

 Salomon Smith Barney

 Mckinsey & Co, Chase, Fuji Bank

 AON Risk Services

SKILLS & QUALIFICATIONS:

 Operating Systems: Windows 2000, XP and Vista, Mac OS 10.4, 10.5, Windows Server 2000, 2003

 Hardware: Compaq/Dell Laptops & Desktops, Blackberry/PDA, HP Laser jet Printers, Scanners, Video Conferencing, RJ 45 Cables, IBM ThinkPad T23-T61, Compaq/ HP Workstations, Mac Book, G4, G5 Workstations, HP Plotters, Cisco Phones 7920, 7960, Switches, Routers, POS Workstation, Compaq Servers.

 Software: Microsoft Office 97 through 2003, 2004(Mac) Lotus Notes 4.6, SMS Remote Administration, Internet Explorer 5.5, 6.0, Mozilla Fire fox 1.5, 2.0, 3.0 Adobe Photoshop, Standard ,Reader, Quark, Flash player, illustrator, Cisco Call Manager, Arcana, Arc Server, Cisco Unity, Remedy, Active Directory, Ghost, AS/400, Citrix, Terminal Services clients, Microsoft Remote Desktop,

EXPERIENCE:

Tiffany & Co New York, NY

User Support Analyst 05/02 - 03/09

 Reimaged Macintosh hardware using Net-Restore software and configured the machine per Department needs.

 Reimaged all Macintosh desktop, Mac book using an external drive, then setup for new users.

 Provided Remote or Desk side Support for Macintosh and PC Community

 Level 2 support of Mac, PC, Printers, Blackberry, Data and Voice Communications.

 Performed global voice mail and telephony using Cisco Call manager

 Created troubleshooting documentation for several software/applications used in Tiffany environment.

 Worked on a roll out of Cisco VoIP Solution throughout the NY/NJ metro locations.

 Assisted in development of new staff members by training to the Tiffany Standard

 Assisted on Cisco Wireless Roll out for the NY/ metro location.

 Participle in a monthly travel routine with IT personal to different Tiffany sites, become the support person for that month or day.

Consulting Experience: 06/96-05/02

Clients Included: Ernst & Young, Martin Progressive LLC, Citigroup, Salomon Smith Barney, Mckinsey & Co, Chase, Fuji Bank and AON Risk Services

 Member of a team of 30 Technicians that was responsible for maintaining 400 branch locations remotely across the country.

 Daily Support of all applications on the desktop such as MS Office, MS Exchange, Nextgen, ADP, using SMS to access the desktop and server to push out applications and upgrades.

 Providing Phone/Desktop Support for users, including upgrades and migrations.

 Provided post user support/technical support resolved hardware and software issues

 Responsible for troubleshooting all printer issues

 Converted user mail from CC: Mail client to the new Lotus Notes environment.

 Setup Laptops for Remote connections using Lotus Notes

 Executing Symantec Ghost imaging software on multiple computers

 Assisted in Projects that involving Imaging computers/laptops to the Company Standard

 Installed several software packages for developers, including Visual Basic and SQL Server.

US DEPARTMENT OF ENERGY New York, NY

Network Admin/Office Support 01/89-06/96

 Setup server, workstation, and network services hardware and software

 Established personnel and shared network storage for data and applications files

 Setup Workstations for automatic connection to the network

 Established and managed a network security system and maintained network printing

 Provided a systematic data backup and retrieval process

 Used various computer programs to enter information for the Institutional Conservation Program

EDUCATION:

Baruch College New York, NY

2 Years 9/90-6/94

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