Sales Customer Service

Tristan Brose 773-***-**** *****.*******@*****.***

OBJECTIVE:

Extensive experience with communicating, hiring and developing people. Coupled with creative ideas for professional development and personal growth. Proven ability to develop sales potential in many different markets for all sized corporate needs. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy.

SUMMARY OF QUALIFICATIONS:

Six years’ experience in sales management, including customer service and vendor relationship development.

Coordinated growth and development of several businesses to outperform company averages.

Self-motivated professional dedicated to the success of growing sales and profitable relationships.

EXPERIENCE:

Macy’s Inc. – Chicago, IL October 2004 – Present

Merchandise Team Manager March 2009 – Present

Analyzed current business trends and negotiated decisions to increase sales.

Daily evaluations of product sell trends, proactively determining product placement for future sale generation.

Increased team’s productivity of processing new floor goods through initiation of hands-on training and product education.

Implemented new organized structure for processing $8 million in stock receipts between three different areas of business, enabling a more productive turn of merchandise.

Hands-on team leadership, creating a rigorous development plan leading to future development into a management position.

Created and maintained partnerships within Macy’s Executive Corporate Team, initiating communication regarding strengths and opportunities with current product assortment ensuring positive increases in sales.

Initiated relationships with several Vendor Representatives and Executives to manage their brands within the Macy’s corporate structure.

Partnered quarterly to place product buys with vendors, utilizing customer feedback and profiles, maintaining and creating business.

General Sales Manager- Tabletop & Bridal registry October 2008 – March 2009

Expanded business to outperform company trend by 10%.

Implemented in-store events focused on client relationship management, generating customer interest in new products resulting in $20,000 single-day sales.

Managed experienced sales personnel through adapting new business concepts, including clientele and client relationship negotiation.

Successfully led all team members to a year-end title of “Exceeds Expectations” on annual reviews.

Supervised development of Bridal Registry, creating 25% growth in registries and 74% increase in sales.

General Sales Manager- Housewares February 2007 – October 2008

Analyzed and gathered appropriate merchandise assortment to increase sales.

Trained management and other staff on new sales approach, encouraging self-awareness among staff, incorporating their own strengths into their selling philosophy.

Adopted an efficient and adaptable management style.

Initiated the development of an entry-level associate to a management style.

Bridal Registry Supervisor April 2006 – February 2007

Trained product knowledge and selling techniques, resulting in an increase of $1100 per bridal encounter.

Organized on and off-site events, leading to a 200% gain of registry clients between 2006–2007.

INTERNSHIP:

Macy’s Inc. – Chicago, IL

Selling Associate/Merchandise Associate October 2004 – April 2006

Developed professional selling skills and customer service.

Negotiated and prioritized personal goals to successfully advance within Macy’s.

EDUCATION: International Academy of Design and Technology – Chicago, IL

Bachelor of Arts in Merchandise Business Management Graduated June 2006

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