Customer Service Human Resources

Jennifer Williams

**** ******* ** | North Little Rock, Ar 72116

Cell: 479-***-**** | pnzdda@r.postjobfree.com

AREAS OF EXPERTISE

Process Development & Implementation Public Speaking Leadership Without Direct Authority

Employee Development Document Retention Budget Preparation

Recruitment Employee Recognition Leave of Absence

PROFESSIONAL EXPERIENCE

Center for Toxicology and Environmental Health, LLC

HR Generalist May 2011 - Current North Little Rock, AR

Identified and remedied many gaps in the HR program including, but not limited to, benefit programs, new hire orientation, recruiting efforts, document retention, employee manual revisions, professional development processes, employee recognition initiatives, and 401k tracking.

Prepare and present monthly leadership and development presentations for an audience of 70-100 employees resulting in the highest voluntarily attended companywide meetings.

Responsible for staffing logistics among nine different departments including budgetary requirements, position availability and necessity, recruitment efforts, and hiring processes.

Led software conversions for payroll provider, recruitment system and eLearning Training. This included providing recommendations to the Board of Directors for purchase, being the point of contact throughout the conversion, ensuring target goals were met, implementation of the software, and training for employees.

Conduct employee onboarding, including point of contact for facility and IT needs, ensuring medical clearance from medical staff, coordinating employee start dates, conducting new hire orientation, creating employee files, employee training and follow-up with newly hired employees.

Aid the Director of Business Affairs in conducting contract reviews with clients to ensure that HR initiatives can be achieved before contract terms are settled.

Administer employee safety, welfare, wellness and health initiatives along with assisting the medical staff and facilities manager with on-site risk management issues.

Manage administration of HR policies, procedures and programs as well as employment and compliance to regulatory concerns.

HR representative for the employee lead “Task Team” which develops and executes employee recognition and engagement projects.

Cardinal Health, Inc.

Sr. Specialist, Leave Management September 2010 – May 2011 North Little Rock, AR

Managed over 200 active leave of absences between 1,000 employees across two customer service centers located in N. Little Rock, AR and Radcliff, KY.

Assisted in creating, implementing and administering a new LOA process which resulted in $250k Type II savings.

Work efforts helped raise Voice of the Employee scores regarding leave management by 17%.

Decreased both intermittent and continuous leaves of absences creating a more present workforce and a reduction of overtime hours.

Pro-actively evaluated HR metrics then provided recommendations to improve organizational effectiveness.

Lead government and non-government compliance including, but not limited to, Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Workers compensation (WC), short and long term disabilities, risk management, and return to work polices.

Created the communications, training, and transitional format for LOA processes to be transitioned form on-site locations to Cardinal Health’s corporate myHR Service Center.

Cardinal Health, Inc.

Sr. HR Coordinator December 2008 – Sept 2010 North Little Rock, AR

Provided HR support to over 1,000 employees across two customer service centers located in N. Little Rock, AR and Radcliff, KY.

Managed daily HR operations and lead organizational development planning to ensure objectives, goals, strategies and metrics were communicated, delivered, and achieved.

Significantly decreased the amount of unfavorable employment claim decisions in 2009 and again, lower, in 2010.

Pont of contact for unemployment claims and appeal hearings, Equal Employment Opportunity Commission (EEOC) claims, legal investigations, Advice & Counsel Center complains and Affirmative Action Program (AAP) compliance.

Lead timely resolution of all employee relation issues maintain an appropriate balance between employee and management advocacy while creating an approachable atmosphere of trust and reliability among all levels of the organizational units.

Created, procured and conducted training and development programs for employees which were used to enhance employee skills and increase individual and organizational performance. Developed the skills and knowledge of employees to give the company a competitive edge in recruiting and retaining high quality employees.

Reviewed benchmark standards to produce guidelines and suggestions for company competitiveness.

Worked closely with the Department of Labor (DOL) and company attorneys to maintain legal validity in multiple areas including Fair Labor Standards Act (FLSA) regulations, on-site policies, leave of absence regulations, terminations, and processes and procedures. Avoided legal challenges by complying with and enforcing legal requirements.

Assisted in redesigning the LOA process resulting in more strenuous LOA verification and reporting measures. This also led to the transition of my role into Sr. Specialist with duties associated solely with LOA.

EDUCATION

Lean Six Sigma Yellow Belt Certification April 2011

Professional in Human Resources (PHR) Certification December 2010

Lean Six Sigma White Belt Certification August 2008

University of Central Arkansas – Conway, AR August 2004 – May 2008

B.A., Communications / Minor – Political Science

Who’s Who Among American Universities Award Recipient

National Scholars Honor Society

SOFTWARE EXPERIENCE

Microsoft Office Tools ADP KRONOS SAP TRSM

BillQuick SkillSoft Paychex UltiPro PeopleSoft

ORGANIZATIONS & ACHIEVEMENTS

Arkansas HR Best Practice Award Winner April 2012

Central Arkansas Human Resources Association (CAHRA) Member January 2010 – Present

Vice President of Programs January 2012 – Present

Workforce Readiness & College Relations Committee Member April 2011 – Present

University of Central Arkansas Alumni Association Member May 2008 – Present

Young Alumni Association Vice President of Events June 2011 - Present

Next Generations North Little Rock Young Professionals Member May 2011 – Present

Society for Human Resource Management (SHRM) Member November 2010 – Present

Contact this candidate