Efetobore Mike-Ifeta

**** ******** ****, *** ***, | phone: 613-***-****|mail:pnp080@r.postjobfree.com

Hard working, proactive and creative individual with commendable organisational and communication skills. Passionate about personal development and can comfortably work in a fast paced, challenging and professional environment with opportunities for self-actualisation.

Skills

• Excellent verbal/written communication skills.

• G class Driver’s License

• Excellent control and management of social media site such as facebook, twitter, e.t.c

• DSLR Nikon D3100, Cannon Rebel T3i

• Social Media Marketing

• Centred design principles

• Finacl Cut Pro

• Event management and planning

• HTML(5), XML

• Experience in Event Planning

• Friendly, outgoing personality.

• Client service orientation, driven to help clients meet needs and resolve

Problems

• Energetic and motivated.

• A proactive approach to problem solving.

• Team spirit and commitment to the delivery of quality service.

• Relationship building skills.

• Ability to work in a busy environment.

• Effective time management skills.

• Strong organizational skills.

• Demonstrable research and analytical skills.

• IT skills – Proficient user of Ms Word, PowerPoint, and a very good practical knowledge of the Internet. Equally proficient in the use of modern communications systems and equipment, e.g. fax, printers, e-mail, and other computerized \ electronic office devices.

Related Work Experience

Media Assistant Nov 2008-Dec 2009

(A3&O Media)

Key Responsibilities

• Liaising and building relationships with a range of stakeholders e.g. customers, suppliers and colleagues.

• Developing advertising opportunities, which can involve placing adverts in national, regional and specialist publications or on the radio (depending on the organization and the campaign).

• Maintaining and building contacts with the media.

• Managing the production of marketing materials, including leaflets, posters and flyers - this can involve writing and proofreading copy and liaising with designers and printers.

Other work experience

Customer Service Personnel

Ojay’s Advertising Agency January2002- January2003

Key Responsibility

• Attending to customers and providing excellent customer service.

• Being responsible for the shop cash & stocks.

• Being responsible for the promotion and sales of products & services and

• Contributing in the promotion of the business in the locality where it is placed.

• Receiving phone calls, determining the nature of the calls and directing callers to the appropriate department.

• Successfully arranging appointments between clients and employees.

• Being responsible for typing memos, reports and other correspondence.

• Taking detailed messages for person called upon, including name, time of call and nature of business.

• Receiving and distributing mail and messages to appropriate departments and employees.

• Possessing strong work ethic and superior interpersonal, customer service and communication skills.

• Excellent time management skills that allow for the multi-tasking of all responsibilities.

Resume Reviewer Oct 2010-Mar 2011

Student Employment Services

Algonquin College,

Woodroffe campus.

Key Responsibility

• Reviewing and critiquing Resumes for students and Alumni of the college.

Student Ambassador Oct 2010-Mar 2011

Marketing and Enrolment

Algonquin College,

Woodroffe campus.

Key Responsibilities

• Acting as a tour guide for scheduled campus tours for prospective students and their parents.

• Talking to prospective students about life on campus and provide insights into college life.

• Providing assistance in planning various events and programs of the students and alumni that takes place on the campus.

Rogers Wireless May 2011-Nov2011

Client service Client

• Passionately connect and build rapport with a variety of customers and their changing needs;

• Right size our customers based on their individual needs and promote appropriate products and services as necessary;

• Having the ability to positively influence and save customers who are at the risk of cancelling their services;

• Building relationships and loyalty with customers through friendly, efficient and high-quality customer service

• Being able to handle and diffuse irate customers;

• Identifying and introducing opportunities to customers to allow them to benefit from Rogers products and services, based on their needs and interest

• Complete accurate transactions with a sense of urgency and an eye for detail;

• Take appropriate action to efficiently resolve issues;

• Take accountability to solve issues from beginning to end;

• Receive and incorporate feedback to improve personal and business performance;

• "Commit to being there" for our customers and share our dedication in striving to deliver world class customer service and first call resolution!

Activities/Interests

Listening to self development materials from Brian Tracy, Stephen Covey, Jim Rohn e.t.c I also enjoy Bowling, Playing chess and I am an ardent fan of soccer.

Education

Carleton University 2011-Date

Human Computer Interaction (MA)

Algonquin College, 2010-2011

Documentary Production.

Delta State University, Abraka. 2003-2006

B.A. (Hons) Theatre Arts.

Courses/Certificates

Access Services for Colleges, Customer Service Standard

Workplace Hazardous Material Information System (WHMIS)

REFERENCES AND PORTFOLIO AVAILABLE UPON REQUEST

Contact this candidate