Customer Service Medical Assistant

Timothy J Lockwood

*** ***** **** **.

Chaparral NM, 88081

Mobile: 915-***-****

*******@*******.***

Objective

To obtain a job in the medical field as a Medical Assistant or Phlebotomist. Over 8 years of experience in customer service. Individual who enjoys helping others. Very accurate with the butterfly, syringe, or venivac method. With the focus and confidence on being an excellent phlebotomist.

Education

Western Technical College, El Paso, TX

2010-2012 - Medical Assisting Program

• Average GPA 3.86

• Obtained Certification of completion in medical clinical assisting.

Border Institute of Technology, El Paso, TX

1999-2004 - Major Computer Science, Minor in Information Technology

• Average GPA 3.7

CERTIFICATIONS

• CCMA- Certified Clinical Medical Assistant

• CMAA- Certified Medical Administrative Assistant

• NRCMA- Nationally Registered Certified Medical Assistant

• CPT- Certified Phlebotomist Technitian

• First aid

• CPR

SKILLS

• Visual Acuity Testing

• Vital Signs

• Blood Draws

• Injections

• PDR/ICD9/CPT/HCPCS

• Urinalysis

• Butterfly

• Venivac

• Syringe

Experience

September 2011 – January 2012 Dr. Eleje / El Paso, TX

Medical Assistant (Externship)

• Administered injections, EKG's, Lavage, and wound care to patients of all ages

• Took vitals, history, list of medications, and chief complaints

• Answered phones and FAX machine

• Assisted doctor as needed

• Pulled and filed patients charts

• Cleaned and prepared exam rooms for next patient arrival

March 2010 - March 2011 Alorica, Terre Haute IN / El Paso TX

Customer Service Rep / Filter Support Team

• Provide support for customers who are out of the country.

• Troubleshoot issues with mobile service over the phone.

• Make sales to customers who are leaving the country and want cell service.

• Provide support for calls on the more complex service issues.

• Create tickets for issues that are foreign carrier related and can’t be resolved over the phone.

February 2006 - February 2010 Time Warner Cable, Terre Haute IN / El Paso TX

Installer, Service Tech, and Tier 3 Support Rep

• Performed New Connects, Reconnects, Upgrades and Downgrades.

• Troubleshoot issues in the home not able to be resolved over the phone.

• Make sales in the field to current or non-existing customers.

• Provide support for calls on the more complex service issues.

• Resolve problems on high-speed data and digital phone services.

References Personal and Professional are available upon request

Contact this candidate