Customer Service Sales
Resume:
Kimberly M. Webber
**** ***** *****, *** ***, Houston, TX 77030
*******@*****.***
PROFILE
• Self-motivated, professional with exceptional written and oral communication skills.
• Ability to negotiate and influence people of different levels.
• Excellent in gathering information and evaluating data.
• Talented at synthesizing information.
• Having a knack for creating promotional materials, such as press releases and scripts.
• Skilled in creating powerful images with sight sound and words.
• Knowledgeable in social media, such as Facebook, Twitter and Myspace.
• Strong team player and a passion for helping and empathizing with others.
• Trustworthy and reliable with the ability to quickly learn new concepts and skills.
• Flexible and able to multitask.
• Background includes creating campaigns, marketing and public relations plan.
EDUCATION
Bachelor of Arts in Communication Studies/Public Relations and minor in Pre-law, 2010
California State University, PA
Graduated with honors
Courses taken included:
Introduction to Business Research Public Relations II
Sociology Psychology Group Communications
Public Policy PR Applications Human Relations
Journalism Advertising
WORK EXPERIENCE
Customer Service Representative
JCPenny – 5/2009 to 12/2010 & 10/2011 to 11/2011
Greeted customers and made them comfortable in the store. Addressed customer needs and resolved issues. Organized and staged merchandise in the store. Collaborated with Pricing department and managers to ensure accurate display of merchandise.
• Received "exemplary" and "exceed expectations" ratings on performance reviews.
• Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and
reliability.
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
• Acknowledged by store manager and peers for going “over and beyond” to assist customers.
• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.
• Commended for multitasking abilities.
• Recognized for superior performance and dedicated service commitment and received employee of the month award twice in one year.
Charlotte Russe
Sales Associate
5/2007 - 4/2008
Welcomed and greeted customers. Responded to customer inquiries about merchandise. Operated the cash register. Identified customer needs. Resolved customer complaints. Displayed and staged merchandise.
• Incredibly vibrant and friendly which led to my being asked to greet customers at the door.
• Cited for great organization skills.
• Assisted management in staging merchandise.
Macys Inc
Sales Associate
12/2006 – 7/2008
Engaged in customer satisfaction whether finding items throughout the store or a complaint about a product. Assisted customers needs over the phone. Organized and displayed merchandise in the store. Operated the cash register to service customers.
• Recognized for being reliable and hardworking.
• Given kudos for going over and beyond to satisfy customers.
• Commended by managers for a job well done and multitasking.
Special Project
Collaborated with team members and prepared a Public Relations plan entitled “Increasing Market Share” which was implemented by Armstrong Cable.
Affiliation/Activities
• Phi Theta Kappa
• Alumni Association, California University
• Volunteered at Humane Society for Tacoma and Pierce County
Skills
• MS Word
• MS PowerPoint
• MS Excel
• Excellent typing skills
• Creative and Effective communicator
• Strong analytical skills
• Desktop Publishing
Certification
• Leadership - 7 Habits of Highly Effective People
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