Human Resources Manager

Jeff Colby

***** *. ********** *****

Tucson, AZ 85739

949-***-****

********@*****.***

_______________________Human Resources Manager_______________________

Eight years of multi state HR experience sharpened by PHR certification and ten years of retail management. Demonstrated ability to lead staff, collaborate with colleagues, manage complex projects, and deliver bottom line results to drive down operating costs, increase productivity, improve quality, and enhance employee performance. Proven strength to understand the business, engage operational leaders, apply process design concepts, leverage technology, and develop strategic partnerships.

___________________________Areas of Expertise___________________________

Employee Relations Employee Safety Strategic & Operational HR

Recruitment & Staffing Project Management Performance Management

Succession Planning Training Classroom Facilitation

Workers Compensation Leave of Absences Organizational Restructure

Curriculum Development Fiscal Management Community Outreach

_____________________Roles and Key Accomplishments____________________

Pearson 2010-Present

Human Resources Generalist Tucson, AZ

Temporary assignment executing the sourcing and hiring for Pearson Scoring Centers.

• Recruiting remotely for Florida, Puerto Rico, and Arizona

• Staffed the Tucson center with 150 employees in two weeks

• Writing procedures for new recruiting and orientation software

• First to achieve 100% to hiring goal this season

FedEx Office 2005-2009

Human Resources Manager Newport Beach, CA

Responsible for the strategic and operational delivery of the HR function for a 155 store region supporting 1500+ employees from hourly team members to exempt district managers.

• Co-Chaired committee to restructure HR department, reducing staff by 40%

• Supported team members during Hurricane Katrina and San Diego wildfires

• Launched company’s new Talent Management System

• Spearheaded California Sexual Harassment Training

• Subject Matter Expert for California Meal Periods and investigations

• Facilitated classes on Introduction to Management and Human Resources

Robinsons-May 2003-2005

Human Resources Manager Costa Mesa, CA

Led the Human Resources department of the company’s flagship store supporting 450 team members

• Curbed commission sales staff attrition by 70%

• Redesigned staffing modules to reduce Poor Sales Performance Documentation by 23%

• Conducted up to 4 new hire orientations classes per week

• Approved all Performance Management, Performance Appraisals, and Merit increases

• Achieved 100% on Mystery Applicant audits 20 of 21 months

Kohl’s 2002-2003

Human Resources/Operations Manager Ladera Ranch, CA

Provided the leadership to launch a new store in an oversaturated California retail market

• Hired and trained 215 employees in 6 weeks

• Successfully trained new managers on direct recruitment

• Achieved lowest attrition rate in California

• Coached store leadership on intricacies of California Labor Laws

• First in district to perfect door to floor freight processing in under 12 hours

TJ Maxx/Home Goods 1997-2002

District Trainer/Store Manager Salt Lake City, UT

Managed stores ranging in volume from $7-18 million throughout the Utah and southern California markets, including the prototype of the combined TJ Maxx and Home Goods stores

• Tested concept of managing up to 3 stores concurrently

• Developed program to combat holiday absenteeism, reducing sick calls by 68%

• Obtained the highest comp store increase in the 630 store chain

• Trained all exempt members of management in the 4 state district

Mervyn’s 1985-1997

Executive Team Leader Salt Lake City, UT

Demonstrated and executed skills in all store positions from part time sales associate to store management

• Redesigned new hire training program to combat high 90 day turnover rate

• Scored an “Outstanding” on HR/Operations audit for a new store

• Trained team members on new Urban/Upscale store prototype

• Participated in the “Colorado Project” a test to format stores more like a Target

______________________________Certification_____________________________

HR Certification Institute

Professional in Human Resources (PHR)

_______________________________Education______________________________

Central Michigan University

Master of Science Administration Human Resources (in progress)

Weber State University

Bachelor of Science Communications

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