Financial Clerk

Luz Martinez

**** ******* **** **** *** Houston, Texas 78234

210-***-**** **********@*****.***

Objective: Full time clerical / administrative position

Qualifications: 20 years customer service experience, in banking facilities and medical offices. Extensive experience as balancing and distribution clerk, image item processor, proof control, statements department, research and adjustment department, customer management service (CMS) computer program. Proficient in ten key by touch: 2000+ items per hour. Bilingual in Spanish, fluent in oral and written language. Experience in Excel program for banking purposes.

Experience: December 1979-August 1990 Kmart #4492 Ponce Puerto Rico

Head cashier, stock room, customer service, cash room. Responsible for balancing cash tilts, managing up to seven or eight cashiers. Responsible for opening and closing of store registers. In charge of customer service department to include direct customer contact and phone inquiries.

June 1992 -August 1993 Stuarts store # 0733 Miami Florida

Head cashier responsibilities included opening and closing of store, scheduling and management of four employees with the following duties: floor stocking, cashiers, and zoning of the store.

February 1994- January 1997 Key Services Corporation Tacoma Washington

Proof operator and team leader. Responsibilities included encoding more than 1500 items per hour and meeting proper deadlines on accounts, assisting and correcting employee data sheets on customer and teller errors.

August 1997- August 1998 Broadway National Bank San Antonio Texas

Proof operator, responsible for encoding 1600 items per hour and meeting customer deadlines

August 1998- June 1999 International Bank of Commerce San Antonio Texas

Proof operator, responsible for encoding checks and meeting customer deadlines.

June 1999 -June 2009 Frost National Bank San Antonio Texas

Data entry and balancing clerk, duties include processing of customer checks from lock box and ensure all items are endorsed and encoded properly for deposits into customer accounts. Notify and fax deposit information to customer as per contact instructions. Retrieve all end of day reports from bank system and file. Process customer transactions received through bank by mail and meet customer deadlines.

Education: High School Diploma

Luz Martinez

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