Project Manager Customer Service

DIANA GOINGS

E-Mail ********@*****.*** Cell: 267-***-****

Seeking a position in the capacity of an OFFICE/ADMINISTRATION MANAGEMENT SUPPORT within a general business or medical office environment, bringing the following experience, skills, and attributes:

Extensive experience working with the general public, education, and medical office settings.

Interface with others at all levels including patients, vice president, directors, and district mangers.

Hardworking and dedicated with excellent interpersonal communication, customer service, supervisor, and office management skills.

PROFESSIONAL EXPERIENCE

Wireless Technician, Sprint 06/10-09/12

Electronic test equipment, measuring devices, hand tools in analyzing, adjusting, installing, wiring, repairing, maintaining and testing wireless.

Create tickets and close tickets regarding troubleshooting issues.

Logging information into tickets generated in system.

Inventory of equipment

Monthly Inventory

Wireless Technician, Partners Consulting for Children’s Hospital of Philadelphia 10/07-10/09

Troubleshoot pagers, blackberry, and cell phones.

Swapping devices, issuing new devices, replacing devices. Monitored and closed tickets after troubleshooting the issue noted in the ticket.

Provisioned and activated devices.

Carried out assignments with minimal supervision.

Worked with vendors and the technical staff to coordinate all work related efforts.

Work with other Hospital Departments as needed to support the telecommunications department.

Project Coordinator/Project Manager Associate, PTC 04/04-09/07

Provide meeting services for cross-functional teams.

Updated actions in agenda. Define and generate recurring reports from project management tools providing data to the assigned Cross Functional Team or Department - Project management reports.

Proactively identify data entry updates needed in tools supporting release data collection reporting and communication to reflect team composition, work scope and schedule Data in program/project management tools reflected team composition, work scope and schedule

Payroll Specialist/HR, Menards 02/01-05/04

Provide leadership to ensure that operations and regulatory accounts are properly recorded in accounting records.

Work with supervisors to coordinate timely and accurate monthly close.

All new hire trainings and documentations that needed to be filled out by new hires

Correct all mispunches from time clocks.

Worked with department managers give them daily updates.

Reporting of store metrics

Office Manager/Payroll Specialist, Maintenance Experts Inc 11/97-01/01

Supported functions at a high level with the accounting or financial planning and analysis dept.

Under general direction, performs a variety of complex accounting tasks according to established procedures.

Corrected all mispunches from time clocks.

Daily reports given to President

Conducted weekly meetings with marketing manager, operations manager and president.

EDUCATION

1992-1995 North Central Bible College Minneapolis, MN

working on Degree

1989-1990 Gordon Phillips Beauty School Bensalem, PA

Licensed Cosmetologist, Teachers License, and Mangers License

Certificates Oracle, EDI, Excel, Microsoft Word, ADP

References available upon request

Contact this candidate