Customer Service Office
Resume:
ROBBIN FRANKLIN
Union Springs, Al 36089
334-***-**** (Home) *****************@*****.*** 334-***-**** (Cell)
OBJECTIVE To utilize the skills acquired in Computer Information Systems and
Business Administration to assist a reputable firm in obtaining its profit objectives.
EDUCATION Alabama State University College Business Administration
Montgomery, Alabama 36104; Accredited by the Association of Collegiate Business Schools and Programs (ACBSP) 1993;
CIS major, Class of May 7, 2005
EXPERIENCE
Lead Escalations ERS/CONVERGENT, Augusta, GA 30904, September 2011 to
Representative/ August 2012.
Floor Support
• Provide customer service for a high volume of inbound/outbound calls on Sprint/Nextel accounts.
• Setup payment arrangements and resolve customer billing issues.
• Process credit/debit card and checking/savings payments.
• Assist customers with handset features, explained rate plans and made account change request while navigating through complex computer system.
• Activated new phones, troubleshoot basic technical problems
• Assisted agents with customer service issues.
• Took escalated calls when agents could not solve customer issues
Receptionist H&R BLOCK, Tuskegee, AL 36083, January 2011 to February 2011.
• Provided general clerical support services including typing, faxing, photocopying and filing.
• Run reports as requested.
• Assist with any other routine office tasks.
Receptionist H&R BLOCK, Tuskegee, AL 36083, January 2010 to February 2010.
• Provided general clerical support services including typing, faxing, photocopying and filing.
• Run reports as requested.
• Assist with any other routine office tasks.
Accounts
Receivable Clerk BONNIE PLANTS, Union Springs, AL 36089, February 2006 to October 2009
• Enter data in the computer by customer number and units.
• File tickets after key punch process by customer number.
• Receiving, opening, and sorting mail/payments
• Assist with customer service calls regarding statements, tickets etc.
• Run reports as requested.
• Switchboard Operator
• Assist with any other routine office tasks.
Nurse Aide SPRING MANOR, Union Springs, AL 36089, June 2005 to June 2006
• Assist clients with living conditions.
Cashier TARGET, Montgomery, AL 36117, August 2003 to April 2004
WAL-MART, Troy, AL 36081, June 2002 to August 2003
BRUNO’S, Montgomery, AL 36116, March 2002 to June 2002
• Processed monetary transactions for items purchased.
• Assisted customers.
• Confirmed the validity of customers’ check and credit card transactions.
• Verified retail prices on stock units.
MAJOR COURSES
• Computer Information Systems
• COBOL
• Java Programming
• HTML and Web Page Development
• Data Communications
• Oracle and SQL Databases
• Application Systems
• Total Quality Management
• CSM-Customer Service Management
SOFTWARE and HARDWARE SKILLS
Exposure to and/or experience with WordPerfect, Microsoft Office Suite, and Internet
REFERENCES Darlene Bronson
3933 County Rd 61
Midway, Alabama 36053
334-***-**** (Home)
334-***-**** (Cell)
Charline Dickerson
Augusta, Georgia 30904
706-***-****(Cell)
Tyron Berry
Augusta, Georgia 30904
Joyce Patterson
2193 County Rd
Union Springs, Al 36089
334-***-**** (Home)
334-***-**** (Cell)
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