Customer Service Guru
Resume:
Michael L. Barnes
Tempe, AZ 85281
I intend on setting, exceeding and raising expectations of all goals set in front of me, personal and professional.
Experience:
Nov 2007 - Sept 2008 Fireside Bank 866-***-****
2902 W. Aqua Fria Freeway – Phoenix, AZ 85027
Late Stage Auto Collector:
• Contact customers by phone to advise them of their contractual responsibility.
• Persuade customers to bring their delinquent accounts current.
• Negotiate acceptable payment arrangements with customers.
• Research and investigate high-risk accounts using skip-tracing methods.
• Provide exceptional customer service and maintain a high level of integrity.
Jun 2004 - Oct 2007 Bank of America 602-***-****
1825 E. Buckeye Road – Phoenix, AZ 85034
Collector I/Fraud Analyst I:
• Review potential fraudulent account, make judgmental decisions to manage risks/losses.
• Review transactions, cancel/close account/cards.
• Assist customer in all areas from paperwork to notifying credit bureaus.
• Outbound calls to Consumer Card Customers, stage 15-60 days.
• Negotiate appropriate payment arrangements, customer inquiries.
• Automated dialing system, data entry and general customer service.
Sep 2001 - Jun 2004 Waste Management 866-***-****
2410 W. Peoria Avenue - Phoenix, AZ 85029
Commercial Collector:
• Incoming/Outgoing calls to customers with respect to outstanding balances.
• Processed payments for current and past due accounts, resume and cut off service.
• Ran aging reports, cut off reports, resumed service, processed letters, and researched complaints.
May 2000 - Sep 2001 Wells Fargo Card Services 480-***-****
P.O. Box 53445 - Phoenix, AZ 85072
Disputes Processor II:
• Handled incoming disputes for consumer and commercial accounts
• Investigate funds in question.
• Managed customer accounts, maintained customer records.
• Processed charge off, credits and debits with respect to disputes.
Education:
2005-2007 Scottsdale Community College 480-***-****
9000 E. Chaparral Road - Scottsdale, AZ 85256
Commercial Music Production Certification/ Business Management Assoc. Degree (Applied Science) GPA: 4.0
1991-1994 Booker T. Washington High School - Tulsa, OK
General Diploma/Basic Curriculum GPA: 3.75
1992-1994 Tulsa Technology Center - Tulsa, OK
Electronics Technology I – Basic functions, soldering, basic oscilloscopes, and multi-meter functions, some AC/DC applications, transforming and amplifying of small currents. GPA: 4.0
Basic Overview:
7 years experienced in Call Center Environment
4 years Banking experience / 2 Fraud Detection / 2 Collections
3 years Business Financial Services Experience
(References Upon Request)
Contact this candidate