Customer Service Representative

CATHERINE NIEVES

*** **. ***** **. ~ New Bedford, MA 02746

508-***-**** ~ ***********@*****.***

Entry-level position

My duties on my previous jobs were to be accurate and finish in a timely manner. Train new hires the proper procedures of the company. Cross train in other areas to help out when needed. Stock and take inventory to order merchandise. Answer phone and assist customer with any questions to the best of my knowledge. I am a fast learner, computer knowledge, and Spanish speaking.

Professional Experience

Material Handler 2008 ~ 2011

McKesson, Methuen, MA

• Selected medication orders for the pharmaceutical companies and department stores

• Cross-trained and provided assistance in various areas

• Verified and recorded information into computer database

Teller 2006 ~ 2008

Bank of America, Westport, MA

• Assisting customers with banking transaction

• Handled confidential information with integrity

• Accurately reconciled cash drawer

Shift Supervisor 2002 ~ 2006

Wendy’s, New Bedford, MA.

• Make bank deposits for night and day shift

• Count registers for the cashiers

• Open store delegate preparations for the beginning of the shift

• Close store delegate closing procedures

• Trained crew members

Scanning Coordinator 1999 ~ 2000

Piggly Wiggly, Columbus, GA.

• Organized and updated merchandise pricing using computer software

• Priced merchandise

• Coordinated, maintained and ordered inventory

• Served as primary contact with vendors

Education ~ Certifications

Education:

Certificate: Pharmacy Technician 2012-2012

Health Care Training Service, Fall River, MA

Class grade: A- 91 ~ Attendance- Excellent ~ Tardiness- Excellent

Certificate: Customer Service Representative 1999 - 1999

Columbus Technical School, Columbus, GA

Class grade: B ~ Attendance- Excellent ~ Tardiness- Excellent

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