Customer Service Insurance

Renee Pelletier 603-***-****

** *** ******* ****

Berwick ME, 03901 *********@*****.***

Objective: To obtain a challenging position using my communication and organization skills to contribute to the companies overall success.

Highlights of Qualification:

Strong communication skills; both written and verbal

Proficient in clerical and administrative duties

Exceptional multitasking skill set

Well-organized; detail-oriented

Excellent Liberty Mutual Insurance customer service skill set

Prepare and process requisition through claim handling

Education:

Great Bay College Sept. 2007- May 2010

Associates Degree in Communication & Liberal Studies

Relevant Experience:

Liberty Mutual

Review, processed and scanned Liberty Mutual Insurance claims

Processed Liberty Mutual Insurance transactions

Internal and External Liberty Mutual Insurance customer service

Communication Skills \

Successfully completed courses in public speaking and business writing

Collaborated in brainstorming sessions to develop business marketing strategies

Facilitated one-on-one meetings to resolve conflicts

Customer Service Skills

Answered and directed calls from a multi-line phone to appropriate unit of interest

Provided friendly and superior service to customers and clients

Monitored product and service quality to ensure customers have an exceptional experience

Computer Skills

Well versed with Liberty Mutual Insurance Application

Proficient in MS Office Suite

Employment History:

Liberty Mutual Dover, NH SDN Current

Johnson’s Seafood and Steak South Berwick, ME 207-***-**** May 2007 – Current

Great Bay College Portsmouth, NH 603- 772-1194 Sept. 2009 - May 2010

Happy Helpers Daycare Center Dover, NH 603- 749-3910 June 2004 – July 2007

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