Manager Customer Service
Resume:
BRIAN ANDRIKIS
NORTH BRANFORD,CT. 06471
MYRTLE BEACH,SC. 29579
203-***-****(HOME)
203-***-****(CELL)
*************@*********.***
OBJECTIVE
To obtain a supervisory position in the Retail/Wholesale Supermarket Industry.
FUNCTIONAL SUMMARY
Managed large supermarkets and owned my own independent grocery stores.
EMPLOYMENT
Bed Bath & Beyond, Westport, Ct
Management Training Program, 2011- Present
Supervalu Inc., Save A Lot Stores
Assistant Store Manager, 2010- 2011
Completed 8 week management training program with the company
Assigned to the Meriden, Ct. store as Assistant Store Manager
Commended for superior merchandising skills and work ethic
Transferred to the Hamden, Ct. store(High Volume) within 3 weeks
Increased store sales by 15%
Reduced overall store shrink to a manageable level
Became a troubleshooter for District Manager in Ct. stores
North Branford IGA, North Branford, CT
Owner/Operator, 1991-2009
Involved in the overall operation of an Independent supermarket with sales exceeding $4.5 million per year
Vice-President and Secretary of corporation
Handled all lease negotiations for the company as well as insurance quotes for both Business Policy and Employee Health Plan, and equipment maintenance contracts
Handled all customer service issues as well as maintaining all Private House Accounts
Supervised all departments and department managers
Handled cash control of front-end operations including cashier reconciliations and prepared daily bank deposits
Ordered and controlled inventory levels for all departments
Handled complete maintenance of POS cash register system
Managed and recorded all DSD vendors on a daily basis
Composed weekly sales circular to be distributed via newspaper
Maintained weekly private price field to reflect cost adjustments and opportunity buys
Calculated and reviewed monthly perishable department inventories
Reviewed monthly P&L statements
Fairway IGA Supermarket, Windsor Locks, CT
Owner/Operator, 1992-1993
Overall operation of an Independent supermarket with sales exceeding $4 million per year
All responsibilities were the same for Fairway IGA as they were for North Branford IGA
White Hills IGA, Shelton, CT
Assistant Manager, 1990-1991
Assisted the store manager in the daily operation of an independent supermarket
Ordered and controlled inventories for the Grocery, Dairy, and Frozen Foods departments
Maintained weekly private price field
Managed all DSD vendors
Was a key holder and Closing Manager 3 nights per week
Fitzgerald’s Foods, West Simsbury, CT
Store Manager, 1989-1990
Managed an independent supermarket for Allied Grocers, Inc.
Supervised all departments and department managers
Ordered and controlled inventories for all departments
Managed and recorded all DSD vendors
Reviewed monthly perishable department inventories with department managers
Met quarterly with licensed CPA to review store’s P&L statement
SGC Corporation (Pathmark Stores)
Management Training Program, 1988-1989
Worked with management team to learn all aspects of the supermarket operation, including projections, budgets, scheduling, monthly purchase registers, and shrink calculations
Grocery Manager, 1984-1988
Worked in various stores managing the grocery department including the direct supervision of 15-20 department employees, scheduling, calculating payroll records, ordering, and inventory control
Maintained the price zone on a weekly basis
Maintained the company merchandising criteria for all aisle and end-cap displays
Managed all DSD vendors
Night Store Manager, 1980-1984
Managed the overnight operation of a 24-hour supermarket
Supervised all third shift workers including Grocery, Non-Foods, Frozen Foods, and Cashiers
Handled all customer service issues
Performed pick-ups and prepared nightly deposits for all overnight cashiers
Received and broke down all overnight deliveries from both the company warehouse and meat packers, as well as bread companies
Managed the floor maintenance company hired to wash and wax the floors
Prepared the store for the first shift management to take over
Night Crew Chief, 1978-1980
Managed the 7-10 person grocery department night crew
Oversaw that all aisles were stocked and fronted on a nightly basis
Reviewed all ordering of aisles with the night crew clerks to insure in-stock conditions throughout the grocery department
Assisted the Night Store Manager with deliveries
Frozen Food Manager, 1976-1978
Managed a large Frozen Food department
Ordered and controlled inventory
Maintained proper rotation on all products for quality assurance
Broke down and checked in all deliveries
Kept department well stocked to maximize sales
EDUCATION
Post University, Waterbury, CT
September 1978 - December 1980
Related Coursework: Accounting, Business Law, Business Management, Economics, Finance
Sacred Heart High School, Waterbury, CT
September 1974 - June 1978
General college prep courses
St. Francis Xavier School, Waterbury, CT
September 1966 - June 1974
Grammar School
ACCOMPLISHMENTS
Received several commendations from employers with regard to LOSS PREVENTION
Served 8 years on the North Branford Chamber of Commerce
Selected to serve 2 years on the WIC Advisory Council, representing all medium sized supermarkets in the State of Connecticut
REFERENCES
Available upon request
Contact this candidate