Customer Service Data Entry

MABAKOENA M.E. SEKANO

*** ******** **** *** ** pmabyu@r.postjobfree.com or pmabyu@r.postjobfree.com Henniker, NH 03242 (H) 603-***-**** (C) 603-***-****

SKILLS SUMMARY:

Possess broad range of skills uniquely suited to office administrative work. Proficient in using all Microsoft Office applications, in addition to FrontPage and Publisher. Experienced in: data entry, office equipment, operations and maintenance, file creation and maintenance, event coordination, creation and coordination of work schedules, customer service/telephone skills. Also possess editing and writing skills developed in current degree program and internship.

TECHNICAL SKILLS:

Adobe Illustrator, Ms Word, Microsoft Excel, Microsoft PowerPoint, Microsoft FrontPage, Microsoft Publisher

EDUCATION:

B.A in Communications Dec 2010

Southern New Hampshire University, Manchester, NH

Clerk Typing /Word Processing Certificate 1999

New York Urban League, Inc. Information Processing Center, Jamaica, NY

Receptionist Certificate 1997

Speciss College, Bulawayo, Zimbabwe

WORK EXPERIENCE:

Computer Lab Technician

Southern New Hampshire University Manchester, NH Sep 06 – January 08

Supervise the computer laboratory, helping students with computer and printer problems.

Maintain lab equipment and lab supplies.

Communications Intern Nassau Broadcasting Partners Manchester, NH Jan 07 – Apr 07

Learned how to edit on-air material prior to broadcast.

Prepared broadcast material for the DJ to be read on air.

Customer Service Greeter Verizon Wireless Concord, NH Oct 05 – Mar 06

Greeted, engaged and ascertained customer needs. Aug 07 – Nov 07

Introduced customers to sales representatives and technical assistance.

Created and organized information folders conveying awareness of services and organized items for sale.

Art Gallery Assistant (student) New England College Art Gallery Henniker, NH Feb 02 – May 04

Supervised the gallery unassisted.

Collected art work, liaised between the director and art faculty department to assess extent of artwork for exhibition; coordinated student art exhibition.

Created and distributed employee schedules and postcard labels.

Answered telephone calls.

VOLUNTEER EXPERIENCE:

New Hampshire Public Radio Station Concord, NH Mar 2005 – Present

Received telephone pledges, entered computer data during pledge drive.

New Hampshire Citizens Alliance Concord, NH Spring 2004

Completed data entry duties, created PowerPoint presentation, distributed mail.

YMCA June 2010 - Present

Volunteered to baby sit children and swim with infants or children.

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