Customer Service Manager

William Shill 520-***-****

***** * ***** ****** **

Maricopa, Az 85138

Highlights of Qualifications

• Knowledge of OSHA regulations, conducting weekly safety meetings and enforcing OSHA guidelines

• Knowledge of State and Federal guidelines for proper dispersing of controlled chemicals, operations of landscape maintenance equipment.

• Experienced in the operation of heavy equipment and hazardous material.

• Possess a Class A CDL with endorsements.

• Experienced in resolving customer issues and handling heavy phone volume.

• Ability to stay calm and level headed in a stressful/crisis condition.

• Experienced in computer set up, function, and nightly readouts.

• Maintain balance of ledgers, registers, and safe.

• Efficient, dependable, self-motivated, highly adaptable, ability to meet goals and timelines.

Work History

April 2010 – Oct. 2011: Talking Stick Resort and Casino - Laborer/Tech 1

Installation and maintenance including, but not limited to: Plumbing, Electrical, Cabinetry, Floor and Wall Tile, Drywall and any other tasks necessary for the efficient performance of the Talking Stick Resort and Casino.

May 2009 – Jan. 2010: IQOR – Collections Representative

Contact individuals in an attempt to collect on a debt. Reporting account updates in personal charts. Obtaining bank or credit card information for payment. Establishing payment plans. Consistently maintaining professional ethics and values in all customer communications. Continually update knowledge of Federal Guidelines prior to instituting proper debt collection procedures.

Aug. 2008 – Jan. 2009: AE Carbon – Fabricator

Fabricate custom fiberglass and carbon fiber parts for automobiles and motorcycles.

William Shill 520-***-****

35660 W Costa Blanca Dr

Maricopa, Az 85138

April 2008 – Aug. 2008: Danny’s Car Wash – Night Shift Lead

Ran all daily reports including credit card reports, gas receipts, closing printouts, balance cash drawer, count and verify amount in safe, and stock inventory. Technical support for computer system when new programs were implemented through out the company.

June 2007 – March 2008: Agave – Spray Technician / Landscape Maintenance

Knowledge of State and Federal regulations governing the control of hazardous chemicals used in weed control. Spray weeds, mow grass, trim trees, remove down trees, and remove clippings created by landscape maintenance. Operation of all equipment necessary to perform my duties.

Sept. 2006 – Dec. 2006: Phelps Dodge / BHP Mine – Skim Technician / Laborer

Safety Manager – Conducted weekly safety meetings. Responsible for instructing the crew on daily duties and supervising the crew to insure completion of projects while adhering to OSHA regulations. Cleaning and repairing of equipment in preparation of reopening of the mine. Repair converter for air guns, transfer arsenic, operate silica belts, and take ore samples. Heavy equipment operator: dump truck, back hoe, and fork lift.

May 2004 – May 2005: Coffee Plantation – Counter Clerk

Customer service, prepare coffee, clean tables and store, maintain equipment, order stock, and process daily receipts.

May 2002 – July 2002: Fry’s – Courtesy Clerk

Bagged items purchased, assisted customers with carry out, collected carts in parking lot, checked price of items, and assisted customers with location of requested items.

May 1994 – Aug. 2001: Maricopa Septic – Pumper

Locate septic tanks, remove waste from septic tanks, and assist in the Certification Inspection of septic tanks. Knowledge of State regulations governing operating septic systems and onsite treatment plants.

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